Job Title: Business Process Analyst
Date Posted: 08-27-2007
Job Location: Illinois-Chicago
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Allstate Insurance Company
Company Website:
Contact Information: Allstate Insurance C   Allstate Insurance C (
Job Description:
The position is located in Buffalo Grove, IL


The purpose of the department is Claim Technology Services (CTS) is the technology partner to
the Property-Casualty Claim Service Organization (P-CCSO) - one of the largest business client
bases within Allstate Corporation. CTS is partnering with P-CCSO to provide technology
solutions in support of achieving their business objectives. The CTS department is responsible
for the development and maintenance of end-to-end system applications beginning when an
Allstate customer or claimant files a claim. 

The scope of this job is Process Analyst - The Business Performance Team, which resides within
CTS, assists the P-CCSO organization across multiple areas relative to process documentation,
analysis, management, and redesign. This individual will be responsible for analyzing,
designing, developing, consulting on and implementing or reengineering processes, techniques,
and tools in a particular content area in support of operational excellence. 

The individual will be responsible for

1. Primary Responsibilities: Researches and develops process documentation standards, tools,
and methods for use by projects, APT, or Allstate. Defines methods for process assessment,
redesign & reengineering. Collects information and documents business processes and related
business rules and performance objectives. Analyzes, Redesigns and Reengineers Processes.
Executes and/or support business process management and tracks metrics ( i.e. supports
implementation and maintenance of processes and initiatives in APT or the business group). 

2. Specific Responsibilities: Analyzes processes, identifies non-value added activities,
performance issues and root causes. Recommends improvements and designs future state process.
Assists in the facilitation of process design workshops. Assists in process assessment and
redesign activities. Researches best practices. Coordinates the analysis and development
activities for defined subset of the overall effort. 

3. Specific Responsibilities: Coordinates resources to assist in implementation of process or
quality initiatives. Coaches team members to support the on-going measurement, evaluation and
improvement of business processes. Consults with process owners and process management teams
and assists in executing business process management. Analyzes reported performance trends and
makes recommendations for improvement. Assists in the prioritization of improvement

4. Specific Responsibilities: Provide project management support to the client including
defining project scope, analyzing risks, and defining issues. Assists with preparing project
initiation documents including time lines, resource requirements, hardware and software
requirements, and project risks.

. Other Responsibilities: Partners with the project team or business area to provide process
related communication and education. Defines methods for effective business process
management. Defines, maintains and fosters the use of overall data security processes and
tools. Assesses process use and/or process control standards (e.g., compliance). Mentors and
coaches peers and colleagues. Builds and sustains relationships. Supports corporate strategy.
Conducts knowledge sharing or process related training and education for project teams or
groups. Develops process related training or communications. Researches and recommends
business process management best practices for use by process analysts, project teams, or
leadership. Develops tools, deliverables and reporting standards for process measurement.
Evaluates potential fit and impact of application of industry best practices. Understands and
is able to articulate the concepts and value proposition of business process management.
Advises development teams on tools and techniques available to develop and/or implement
information security requirements. Consults with business analysts and systems analysts with
regard to information security requirements. Assists in the review of and recommends security
system solutions to ensure protection of proprietary and/or confidential data and systems.
Reviews or facilitates security design, coding, or testing as requested by development teams,
QC analysts, and architects. Prepares information security reports for all levels of APT
management. Monitors and documents compliance to process standards and policies. Identifies
deviations and follows up to check improvement. Provides informal training to specialists and
other professionals on the team. Produces reports regarding processes and compliance by
project teams or business groups. Builds, cultivates, and maintains long term relationships.
Manages the expectations of customers. Assists in maintaining contact with software vendors
and other groups external to the Allstate organization. Supports and identifies opportunities
to achieve the APT and corporate strategy. 

The skills required are:

1. Intermediate - Functional Competency: Quality Assurance - Proficiency level 2 
2. Intermediate - Functional Competency: Process Improvement - Proficiency level 2 
3. Intermediate - Functional Competency: Best Practices - Proficiency level 2 
4. Intermediate - Functional Competency: Internal Consulting - Proficiency level 2 
5. Intermediate - Functional Competency: Business Analysis - Proficiency level 2 

Experience Required: 
Minimum 4-5 years experience assisting large organizations with business process redesign
and/or business transformation initiatives. Minimum 3 years experience demonstrating basic
project management principals. Candidates should also be able to demonstrate success with
defining and solving complex business problems, working in a fast-paced, team environment,
multi-tasking among different projects and customer service. Candidates must possess an
interest in providing high-energy client support, developing competencies within business
process management, a willingness to learn and adapt to fast-paced results-oriented project
environment, and good communication skills. Insurance industry, Business Process Management,
and Six Sigma experiences a plus.
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