Job Title: Product Support Engineer
Date Posted: 09-17-2007
Job Location: Massachusetts-Boston
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 5+ to 7 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Ardence, Inc.
Company Website:
Contact Information: Ardence, Inc.   Ardence, Inc. (
Job Description:
Ardence, Inc. is a global leader in designing and developing software solutions that enhance
the control, dependability and management of systems scaling from mobile devices to
data-center servers.  The Ardence streaming-software platform (formerly BXP) enables on-demand
streaming of operating systems and applications from networked storage  eliminating the need
to preinstall OS and Apps on thin clients, pcs, and servers -  providing significant cost,
TCO, security, and agility benefits. 

The company has a global base of nearly 3,000 customers in 45 countries, including more than
two dozen in the Fortune 100. Leading customers include: Time Warner Cable, EMC, Siemens,
Lockheed Martin, Honeywell, Network Engines, Diebold, Dow Corning, Boeing, Radio Shack, Rite
Aid, Bombay Company, the U.S. Government and Educational institutions worldwide. To learn more
about the Ardence streaming software platform please go to 


Sr. Product Support Engineer-Enterprise

As a member of the Technical Support Team, you will join a world-class team dedicated to
solving complex problems on our enterprise product lines (Ardence). If you are interested in
embracing daily challenges and assisting fortune 500 companies with critical (24x7) support
then this is the position for you! 


Key Responsibilities/ Qualifications:

At least 4-5 years of experience in Technical Support or related position 
At least 2 years of experience in network administration/systems management 
Experience supporting enterprise based products
In-depth understanding of Microsoft operating systems
Experience with Linux 
Excellent customer service skills (both verbal and written)
Reproducing, debugging, and fixing customer reported issues 
Experience configuring and administering Windows networks
Experience in LAN/WAN architecture 
Have ability to troubleshoot customer network issues; DHCP, routing, FW, subnets, TCP/IP
Must be able to work independently and with a team
Ability to troubleshoot and solve problems right out of the gate
Experience working with Quality Assurance, Development, Marketing to ensure customer reported
issues are addressed (such as identifying test completeness, product requirements)
Prior experience in working in a 24x 7 environment 

BA/BS degree in computer science or engineering. MSCS/MSEE or other MS science/math degree is
a plus.  A college degree is a requirement for this position, only college graduates will be
considered. Experience in a programming language is desired. 


Experience/certification with the following is a plus!


 We are a committed equal opportunity, affirmative action employer. M/F/D/V.
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