Job Title: Field Service Technician
Date Posted: 10-09-2007
Job Location: Virginia-McLean/Arlington
Job Type: Full Time
Education Level: Associate Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Viisage
Company Website:
Contact Information: HR   Manager (
Job Description:
Field Service Technician

Functional Area:  
 TDT – Government Solutions
 Washington, DC 
Date Posted:
 January 19, 2006
 Submit Resume or CV

Job Summary 

Field Service Technicians deliver on-site remedial and preventive and remedial maintenance for
computerized image capture and printing systems and identification systems; they interact with
end user customers and are key to maintaining equipment up-time per contract requirements, and
providing a positive image and reference for TDT.  Service Technicians troubleshoot systems,
diagnose problems, and ensure timely repairs.  Service Technicians maintain an inventory of
spare parts, ship equipment to repair facilities as required, and receive replenishments.

Job Responsibilities 

·        Execute the Key Company Values in all circumstances

o        Customer Success

o        Compete To Win

o        High Performance Workplace

o        Enhance the Company Reputation

·        Present a positive, professional, and courteous image to end user customers

·        Ensure timely equipment repairs in accordance with program contractual requirements

·        Perform preventive and remedial maintenance as required by company procedures and
contractual guidelines

·        Perform equipment installations, relocation and software / hardware upgrades as

·        Work with the appropriate Government, State and or company resources to resolve
issues where necessary

·        Manage and track repairs in accordance with company procedures 


Skills and Education

Associate’s degree in related discipline and 2-3 years of experience
Familiarity with electro-mechanical devices, for example thermal printers
Must have good troubleshooting skills
Ability to read and understand schematic diagrams and be capable of disassembly and reassembly
on complex mechanical devices
Must be capable of working without direct supervision
Good interpersonal and communications skills
Candidate must be able to obtain and maintain a U.S. Department of State Secret background
check prior to employment
U.S. citizenship required


Employment Practices 

Viisage is an Equal Opportunity Employer
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