Job Title: On Site Video Conf. Engineer
Date Posted: 10-12-2007
Job Location: Pennsylvania-Philadelphia
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Wire One Communications, Inc.
Company Website:
Contact Information: HR   Department (
Job Description:
For more information about WIRE ONE, please refer to our website 

Position Summary:

Wire One provides the excitement of working with cutting edge technology in a fast paced,
team-oriented environment.  The role of the Video Conference Engineer is to provide a world
class customer experience with every transaction.  This position encompasses the end-to-end
management of multimedia conferences (video, audio, web, streaming, etc.) from data entry to
technical support.  This position will be onsite at a Wire One customer and is responsible for
the facilitation and execution of all customer conferencing requests.      

Personal Attributes, Qualifications and Experience


Key Accountabilities
 Key Elements/Tasks

1. Technical 

         Manage designated conferencing facilities, systems maintenance, operations and
administration. Perform conferencing setups as requested/required.

         Perform first level problem determination as needed using designated client tools
and procedures.

         Perform in-room PC troubleshooting.

         Install small or portable videoconference units.

         Maintain usage statistics, issue and repair logs, or other collection/reporting

         Provide training and client support to users in the operations of audiovisual

         Assist and provide guidance to videoconferencing coordinators at all company

         Compile room and equipment inventory for the Company worldwide database

         Coordinate audiovisual activities with other Company facilities as required (e.g...
Company/Department Communication Meetings, Special Events, Etc.).

         Coordinate the installation and troubleshooting of ISDN lines.

         Coordinate the activation of IP lines, when required.

         Coordinate the install of new phone/data jacks and wall outlets as well as moves. 

         Create and modify user documentation and procedures

         Stay abreast of advances and trends in the videoconferencing industry.

         Ensure adherence to Company standards and procedures

         Other Duties and Projects as assigned and agreed to by all parties
2. Non-Technical

         Accepts personal responsibility for Client Satisfaction

         Establishes and maintains effective working relationships

         Communicates effectively both written and oral.

         Makes a positive first impression

         Be flexible to off-hour setup requests.

         Be adaptable to physical redeployment for backup purposes.

         Excellent problem solving and troubleshooting skills required. 

         Ability to triage effectively under pressure and often independently.

         Direct telephone interaction with user community and business unit professionals.
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