Job Title: Senior Technical Support Associate
Date Posted: 09-10-2007
Job Location: Massachusetts-Boston
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:30K-50K
Company Name: KNF&T, Inc.
Company Website: www.knft.com
Contact Information: John   Concannon (jconcannon@knft.com)
Job Description:
Our client, a financial services firm in Boston, is need of a Senior Technical Support
associate.  This is a great role for a highly motivated person to join a dynamic firm with
tremendous growth potential.  This associate will be responsible for analyzing and responding
to client inquiries via e-mail relating to the use of the firms Internet based software,
brokerage data and tax implications.  

 

RESPONSIBILITES

 

∑ Act as liaison between tech and operations divisions to resolve issues

∑ Provide training to customers via web-site tutorials & conduct train-the-trainer sessions
for business partners

∑ Provide feedback on product enhancements to marketing and product development staffs

∑ Create written support materials for use internally and by customers

 

QUALIFICATIONS

 

∑ Bachelorís Degree plus 3-5 years experience

∑ Outstanding knowledge of Microsoft Office Suite and browsers

∑ Working knowledge of the Internet, ISPs, JavaScript, plug-ins etc.

∑ Previous back ground in financial services is desirable

∑ Excellent communication skills, both written and verbal

∑ Proven ability to effectively handle irate customers

∑ Demonstrated ability to visualize problems at user-level

∑ Strong desire to work in a fast paced, growing firm with a collaborative, extremely team
oriented atmosphere

 

For further information and immediate consideration, please submit resumes to
jconcannon@knft.com 

 

 

KNF&T Staffing Resources has consistently provided high quality placement services to
businesses ranging from start-ups to the Fortune 500 in the areas of Administration,
Accounting/Finance, Creative and Healthcare. In business for more than 20 years, KNF&Tís
success stems from its strong commitment to provide the highest level of service to clients as
well as candidates. 

 

Positions include: Accountants, Administrative and Executive Assistants, A/P and A/R staff,
Chief Financial Officers, Clerical and Data Entry staff, Controllers, Customer Service
Representatives, Human Resources professionals, Medical Assistants, Nurses, Office Managers,
Paralegals, Receptionists and many more. 

 

Visit our website: www.knft.com for further information. 

 

KNF&T: The right fit
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