Job Title: Service Technician
Date Posted: 10-19-2007
Job Location: Massachusetts-Boston
Job Type: Full Time
Education Level: High School or Equivalent
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:30K-50K
Company Name: Publicall Telecommunications
Contact Information: Ricardo   Cumberbatch (
Job Description:
All positions require the attainment of a four – year high school diploma (i.e. general
studies.) A valid driver’s license and minimum levels of auto insurance coverage per Company
policy are also required. All positions require availability on a 24X7 call-out basis to
respond to emergencies. All employees are required to pass and maintain all security
background checks and attend any orientation programs as may be required by the work location
or Company.  All employees are required to attend and successfully complete all required OEM
training programs. 



Minimum/General Experience:  Technical Education, training, or related experience to perform
well defined structured technical tasks with minimal guidance.  Must have the ability to plan
and organize daily activities on assigned projects.  Experience outside plant or premise
wiring installation with some knowledge of job drawings, sketches, prints, and other project
documentation. Familiar with installation and maintenance of telephony equipment, cabling and
related documentation. Preferred experience with direct customer contact.  Good interpersonal


Functional Responsibility: Install wired services and equipment as outlined on job drawings,
prints, material list, and/or Scope of Work on assigned projects, as directed by the Lead
Technician or Supervisor. Diagnose, repair and adjust telephone equipment and ancillary
equipment to ensure optimal performance and minimal down time. Pull, terminate and test cable
as necessary. 

 Ensure personal times sheets, vouchers, advance request, and other administrative documents
are processed as required.  Promote an atmosphere on each project of teamwork and quality
services to our customer.  Maintain safety and security standards at all times on assigned
projects.  Respond to any customer concern or questions or direct them to the Lead Technician,
Supervisor or customer project manager for an appropriate response.

Minimum Education: One to three years of technical education, training, or related experience
to perform installation, testing and maintenance of inside premise wiring, telephony equipment
and all other related cabling. Working knowledge of test equipment i.e. TBIRD, VOM, Sidekick,
CAT5 Cable tester etc.
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