Concordís Colonial Inn in historic Concord, MA is seeking a Front Office Supervisor for our 56
room property. We are seeking an individual, who will oversee the managing of the front office
operations to achieve customer satisfaction and quality service. The ideal candidate will be a
highly motivated individual, dealing with all the operations of the Front Office.
Excellent written and verbal communication skills are necessary, as is extensive customer
service experience in order to promote a customer friendly staff. Must have the ability to
multi-task and prioritize during busy times.
*Supervising daily operations of Front Desk, overseeing shift staff, assisting with checking
in/out of guests, and ensuring a smooth operation of the department. Attending to VIP guests.
*Training and implementing Front Office and Company established procedures.
*Resolve guest problems and complaints to the satisfaction of the guest.
*Ensures the Front Office Staff are kept up to date on all new policies, promotions and
functions in the Inn.
*Maintain standards of quality guest service satisfaction.
*Hospitality industry background with Front Desk experience is essential
*Must have prior supervisory experience
*Preferably has Fidelio, Excel and Word knowledge.
*Excellent customer service skills.
*Ability to make decisions on own to satisfy outcome of any guest problems.
*Ability to handle cash and credit transactions.
*Must have a flexible schedule.
*Must have the ability to handle stress, and react in a positive manner.