JKG Group, an industry leading Marketing Communications company located in southeast Florida,
is seeking a Director of Mail and Fulfillment.
JKG Group offers its clients solutions in 20 distinct competencies within our four Divisions.
Our Mail and Fulfillment division includes Warehouse / Distribution, Kit Building, Lead
Fulfillment, Direct Mail and Trade Show booth Management. Please visit our website at
www.jkggroup.com to learn more about the JKG Group.
The Director of Mail and Fulfillment responsibilities include:
Managing the operations of JKG Mail and Fulfillment division
Implementing and managing quality control procedures
Production Scheduling, including cross divisional scheduling with our Creative and Print
Providing Technical Expertise in Job Planning and operational activities
The ideal candidate will possess a proven track record as an effective manager in large
An outline of job responsibilities is listed below. If you are an excellent candidate for
this position and would like the opportunity to be a part of an exciting, growing company,
please forward your resume and salary requirement to HR@jkggroup.com
Build, motivate, and lead the Managers, Supervisors, and other key members in the division.
Support the Managers and Supervisors with their needs for various resources.
Ensure all members of the division are held accountable for their performance.
Use Problem Resolution and Human Relation Skills to work through challenging personnel
Work with Managers and Supervisors, ensuring progressive discipline (up to and including
discharge Ė where required), is used when disciplinary measures are required.
Create areas of responsibilities for all positions.
Lead by example Ė having a strong understanding of the various positions within the division.
Ensure that the division is properly staffed at all levels.
Create Ads for the various positions for Monster as well as the Newspaper.
Interview, hire, and train personnel in key positions.
Work closely with Operationís Manager, hiring front line personnel.
Keep controls on Divisions expenses, to include Labor/Overtime, Supplies, and other
Establish pricing and estimating standards for all services provided by division. Monitor and
adjust where and when needed.
Work closely with the Estimating Team, to ensure they understand the pricing and standards
Create pricing for new programs and large projects.
Negotiate freight rates, discounts, rebates, with carriers, leveraging our position where and
Maintain pricing relationships with regard to supplies, outside services, etc.
Work closely with Accounting Team on postal and freight reconciliation issues.
Ensure billing is completed each month, for jobs flowing through the division.
Participate and write responses to incoming Request For Proposals (RFP), as they relate to the
Create procedures for operational and administrative processes.
Participate in sales visits to client locations as well as customer visits to JKG Group.
Provide problem resolution for errors, communicating through JKG Group Sales Executives or
directly with the client.
Provide technical support to Sales Executives and Customer Service Representatives, relating
to service offerings of the division.
Systems and Procedures
Create Standard Operating Procedures for operational and administrative areas.
Disseminate SOPís, procedural steps, training, etc. to ensure our employees understand
critical steps of their jobs.
Participate on various Teams to improve our Systems, Communications, and Services.
Manage the Pitney Bowes Transportation Management System.
Primary liaison between or TMS Vendor and JKG I.T. regarding upgrades, changes, and system
Work with Chief Technology Officer on system changes and improvements, for the divisionís I.T.
Communicate and train key personnel on changes in our computer systems.
Compliance and Vendor Relations
Manage relationship with the USPS.
Maintain compliance with the various requirements with the USPS.
Build strong working relationships with all of our Vendors, to include USPS, other
transportation companies, supply vendors, etc.
Ensure our TMS system stays within compliance with all of our carriers.
Research, test, purchase, and implement equipment purchases for the division.
Replace and or support our Warehouse Operationís Managers when they are out of the office or
Responsible for division commitments as they relate to cycle times, quality and accuracy
issues, and overall performance.
Layout, plan, and create process flows for new facilities, expansions, or short term rented
Coordinate and work closely with all racking, material handling, and other suppliers, to
ensure the implementation of a new operation is completed on time.