The Field Service Senior Specialist is responsible for serving as a technical resource on a
specific product line. Thorough understanding and adherence to Bayer Customer escalation
process is critical to ensure the highest level of Customer Satisfaction. The Field Service
Senior Specialist demonstrates the expertise necessary to train, develop and mentor FEs. The
position assumes a leadership role on the Diagnostics Sales and Service team. Additionally,
this person must often provide on-site customer and FE training. Effective, timely repairs and
adequate training of operators and Bayer Diagnostics personnel ensures optimal system
Must have a thorough understanding of Bayer Diagnostics' business as well as their customers'
business in order to exercise sound decisions, including: coordinating multiple requests for
service, scheduling of their time, team members' time. The Field Service Senior Specialist
makes material consumption decisions everyday, which has a significant financial impact on
The Field Service Senior Specialist must operate with minimal day to day supervisory oversight
as they are located in areas remote to their manager. They must demonstrate a high level of
competency in decision making and be willing to take reasonable risks to get the job
done.Decision maker on resource utilization for problem accounts.
Key responsibilities include:
Determine the skill set needs of the team and coach to it.
Provide insight to team members on best practices.
Scheduling FSE time and coordinating with team members.
Decision maker in asset utilization.
Decision maker in expense management.
Final arbiter of customer satisfaction.
Expert in instrument systems technology, including: applications, electrical, mechanical,
hydraulics, chemistry and software technology
In-depth knowledge of data management and statistics
High degree of independent judgement, responsibility and flexibility to ensure rapid, low-cost
field instrument repairs for Bayer Customers
Proven expertise in verbal and written communications, interpersonal skills and relationship
Demonstrates leadership ability
Education & Typical Experience:
Typical education would be a Bachelor's Degree in Biomedical technology, Engineering with 3 -
6 yrs. experience.