The Team Leader of Remittance Processing is a very visible and vital position in the
organization. The ultimate goal of this Team Leader is to deliver excellence in service
through a zero tolerance for errors, and execution of established processes and procedures.
This must be accomplished in a cost effective manner while maintaining a secure environment.
Critical to this position is the supervision of the day to day operations of processing
incoming payments via mail, credit cards, check by fax, check by web and priority couriers.
These payments must be processed in a timely manner and in accordance with service level
agreements for serviced customers. In addition to handling all employee related matters within
The job duties of the Team Leader of Remittance Processing are defined below. They include,
but are not exclusive to:
·Oversee and supervise the day-to-day operations of the Remittance Processing department
·Distribute and monitor workflow of the department.
·Through the audit process, identify and rectify weaknesses in our procedures that may create
exposure to the business. Also identify areas in which established processes are not being
followed and institute corrective action to ensure compliance.
·Ensure payments are processed within service level agreements established with our clients.
·Perform problem solving on issues arising from payment processing.
·Accumulate and provide to management statistical data to document departmental performance.
·Perform all Human Resource duties as relating to the management of 15-25 employees including
but not exclusive to: hiring; training; performance appraisals; disciplinary actions;
monitoring work hours and recommendations for staffing levels.
·Ensure all deposits for the companies are reconciled to the daily posting total.
·Perform special projects as requested.
·This position is a salaried, exempt position, which may require overtime ensuring the overall
efficiency of the department.
Education and/or Experience
·High School, 1-2 years of college preferred
·1-2 years of supervisory experience
·Prior experience in payment processing functions preferred.
·Banking, or financial services background required.
Ability to communicate both verbally and in written format to common inquiries or requests
from team leaders, mangers and executives. Must posses the ability to write instructions,
procedures, and performance evaluations.
Ability to understand complex concepts and terms from the premium finance industry such as
APR, Base Rates, Funding Delays, etc. Understanding of basic algebra and statistical modeling
is a must.
Must be able to define problems, collect data, establish facts, and draw valid conclusions.