Lead staff in completing processing to meet client service level agreements.
Maintain and improve quality standards in all areas of production.
Assist in developing and implementing production goals; lead team to meet those goals.
Effectively communicate with clients during visits.
Make timely decisions in managing workload and on-time delivery.
Assist in leading cross-functional and cross-site teams to develop and implement process
Provide, review and communicate production reports and statistics.
Handle personnel issues regarding discipline, performance management and salary