Provide Aquent's users with excellent customer service and support.
Achieve and maintain a 2-hour response time for all new technical issues that enter the
email-based ticketing queue.
Stay abreast of changes, patches and future releases of the Macintosh operating system.
Responsible for testing, and accepting new Apple hardware and software.
Create, and maintain Macintosh images for Aquent standard client hardware/software
Participate in the department initiative of documenting processes and procedures.
Produce at least one Macintosh-specific Tech-Tip per month for disbursement to Aquent
employees via the monthly company newsletter.
Execute and manage multiple, simultaneous projects aimed at evolving technology needs.
Carry the company-issued cell phone/pager providing 24/7 support on a rotational basis.
Periodic travel may be required.