∑ Working closely with team members, development and other teams across the enterprise to
support our customer implementations of the Allscripts Touchworks product modules across a
diverse Healthcare customer base.
∑ Working with customer IT staff to diagnose, troubleshoot and resolve TouchWorks application
∑ Training other Technical Support Engineers and customerís IT staff on complex O/S and system
∑ Working with third party hardware and software vendors, as necessary to assist customers in
resolving difficult systems problems.
∑ Managing and implementing customer upgrades to the latest version of the TouchWorks
∑ Providing off-hours coverage to customers, on a rotating basis.