Job Title: Support Technician
Date Posted: 04-28-2008
Job Location: Hawaii-Hawaii
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:30K-50K
Company Name: Allscripts
Contact Information: First Name   Last Name (tiffany.ingersoll@peoplefindweb.com)
Job Description:
∑ Working closely with team members, development and other teams across the enterprise to
support our customer implementations of the Allscripts Touchworks product modules across a
diverse Healthcare customer base.

∑ Working with customer IT staff to diagnose, troubleshoot and resolve TouchWorks application
issues.

∑ Training other Technical Support Engineers and customerís IT staff on complex O/S and system
management issues.

∑ Working with third party hardware and software vendors, as necessary to assist customers in
resolving difficult systems problems.

∑ Managing and implementing customer upgrades to the latest version of the TouchWorks
application.

∑ Providing off-hours coverage to customers, on a rotating basis.
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