Job Title: Product Specialist
Date Posted: 04-30-2008
Job Location: Illinois-Chicago
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:30K-50K
Company Name: SunGard
Contact Information: Patrick   Robbins (
Job Description:
Provide product-specific support and expertise to clients post-Installation phase, through
Rollout and beyond to improve client satisfaction and knowledge, facilitate adoption, and
increase usage. 
 Facilitating client-side product roll-out and upgrade efforts 
 Understanding product links; facilitate implementation of cross-product solutions 
 Delivering client training and provide on-site support, both scheduled and ad-hoc 
 Acting as a contact point and expert resource for product-specific questions 
 Driving the client usage and satisfaction after the rollout 
o Assist in developing client support and reference materials 
 Assisting in product QA, internal testing, and alpha/beta processes 

Act as a conduit for client feedback and product direction 
 Soliciting and collect client feedback, including bugs and enhancement requests 
 Providing input into product management on product direction and cross-product solutions 
 Acting as the lead conduit for managing DMA client business needs throughout the
 Working with Product Managers to conduct customer and competitive research 

Provide product support for sales efforts 
 Working with sales to identify and fulfill client-specific deliverables on renewal closing
 Acting as a resource for sales and marketing questions
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