Handle Customer Support and Field Service Engineer calls relating to configuration,
installation, repairs and troubleshooting of equipment. Support can include weekends and
Installation of systems and equipment as required.
Product license generation.
Maintain technical competence to support new and existing products.
Manage First of a Kind projects, system configurations and network integration.
Facilitate product returns and refurbishment of equipment as and when required.
Implement, maintain and follow Quality procedures as they pertain to company policy.
Travel to customer sites when required and work independently. Travel can be up to 50% of
workload and on short-notice.
Develop training programs and train Field Service Engineers as required.
Support the Marketing effort by maintaining and supporting the Demonstration equipment in
house and at shows.
Serve as a technical liaison between R&D/Factory and the field to ensure proper
dissemination of information
Support the sales effort by identifying technical requirements and provide solutions to
issues as they arise.
Exercise good system troubleshooting skills.
Assist the development team in evaluating peripherals, devices and new releases of hardware