This person will respond to member and physician calls, investigate and resolve issues
regarding claims payment, and assist members with PCP selections.
Answer incoming calls; 60-80 calls per day average
Log all calls into Member Service Module on computer
Code inquires to other departments for resolution of callerís issues
Possess ability to deal effectively in high stress situations
Act as liaison between members/providers and all departments at NAMM
Follow-up on outstanding issues in a timely manner