Job Title: Member Service Representative
Date Posted: 05-15-2008
Job Location: Illinois-Chicago
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: Second Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: North American Medical Managem
Contact Information: First Name   Last Name (hr@namm-il.com)
Job Description:
POSITION SUMMARY:
This person will respond to member and physician calls, investigate and resolve issues
regarding claims payment, and assist members with PCP selections.

ESSENTIAL FUNCTIONS:

Answer incoming calls; 60-80 calls per day average
Log all calls into Member Service Module on computer
Code inquires to other departments for resolution of callerís issues
Possess ability to deal effectively in high stress situations
Act as liaison between members/providers and all departments at NAMM
Follow-up on outstanding issues in a timely manner
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