Manage cross-functional teams (design, technology, etc.) in the delivery of Interactive
projects for JWTSC clients and manage Web site maintenance contracts
Work under the direction of the Director, Interactive Delivery in the delivery of large
Interactive projects or programs.
Manage the client relationship from sales hand-off to project delivery by conducting regular
calls, monitoring and escalating project risks, soliciting client feedback, making
modifications to deliverables and processes, and partnering with Account Services to ensure
Develop detailed Microsoft Project plans for project delivery, communicate and track project
milestones and monitor progress for all team members against plan.
Develop project scope documents, manage the development process to minimize scope creep and
ensure on-time and on-budget delivery, involving Account Services and the Interactive
Consultants in issue resolution as necessary.
Create communications plans, prepare status reports and conduct internal and external status
meetings as necessary to ensure effective issue resolution and quality project delivery.
Work with creative teams to ensure that all Interactive projects meet accepted best practices
in usability and Web site design and support agency developed branding initiatives
Lead workshops and other discovery sessions to develop business requirements for projects.
Communicate those requirements to the delivery team and ensure that solutions meet those
Manage third party vendors, including ATS consultants, contractors, and product vendors as
necessary in the delivery of projects, including gathering estimates, negotiating rates, and
working with the Account Services and operations to ensure prompt settlement of invoices
Lead and/or facilitate the presentation of deliverables to clients (creative concepts, site
organization, requirements, plans, etc.)
Manage the development of new interactive products as necessary