Baystate Health System, New England’s largest health care systems. Our system contains–Baystate
Medical Center, Franklin Medical, and Mary Lane Hospital; as well as the Baystate Visiting
Nurse Association & Hospice. In addition, we feature Baystate Medical Center Children’s
Hospital, BHS Ambulance, Baystate Reference Laboratories, Baystate Radiology & Imaging,
Baystate Infusion & Respiratory Services, Baystate Rehabilitation Care, and a diverse array of
primary, specialty physician practices and health centers serving communities throughout
RADILOGY EXPERIENCE HIGHLY DESIRABLE, 4+ yrs in Healthcare IS and 2+ yrs in CLINICAL setting:
Nursing, Pharmacy, Laboratory.
The incumbent in this position performs the implementation of vendor-supplied software
packages including the installation, customization, deployment, maintenance, and ongoing
support. Develops functional specifications for software development projects and resolves
complex application use issues. Plans and coordinates the client involvement in completion of
related IS tasks. Keeps management apprised of progress, plans and issues via weekly status
reports. Contributes to a teamwork environment. Is flexible, solutions-oriented, responsible
and honest. These functions are performed in accordance with Baystate Health Systemˇ¦s
philosophy, policies, procedures, and standards.
Receives and responds to support calls from users. Log calls in Help Desk System. Uses Help
Desk System to document call status and ultimately, call resolution. Plans and coordinates end
user involvement in the completion of IS tasks. Keeps management apprised of progress, plans
and issues via weekly status reports.
„X Minimum 4 years in Healthcare Information Services industry
„X Minimum 2 years in a clinical discipline: Nursing, Pharmacy, Laboratory etc.
„X Experience in implementing the installation, customization, deployment, maintenance and
ongoing support of vendor supplied software packages
„X Exemplifies customer service excellence
„X Excellent communication skills, both written and verbal
„X Contributes to a team work environment
„X Bachelor degree required
„X Consulting background a plus
„X Ancillary application experience a plus