Manager of Inter-Agency Outreach
This position is within the Division of Unemployment Assistance (DUA), formerly the Division
of Employment and Training (DET).
The Division of Unemployment Assistance (DUA) is a customer service oriented agency responding
to the needs of unemployed claimants and their employers. The DUA is committed to reducing
fraud in both the claimant and the employer communities, and recognizes that many other public
sector agencies (e.g. Division of Transitional Assistance, Division of Industrial Accidents,
Department of Revenue) face the same or similar challenges.
The Manager, Inter-Agency Outreach will identify those agencies, develop and maintain contact
with key managers within the agencies, identify existing fraud initiatives that can be
leveraged by the DUA, and launch fraud initiatives based on work done or lessons learned in
these agencies. The Manager will be responsible for identifying anti-fraud initiatives that
can be implemented cooperatively with other agencies, and working to develop these projects.
The Manager will develop and manage Interagency Service Agreements (ISAs) that govern the
nature of joint projects, and will be evaluated on the success of fraud detection and
prevention as measured by dollars recovered or payments prevented.
The Manager, Inter-Agency Outreach will directly manage a team of 8 investigators. Where
criminal activity is suspected, the Manager will work with appropriate legal and law
enforcement agencies to effect appropriate prosecution.
The Manager, Inter-Agency Outreach will maintain the highest level of professionalism and
integrity within the unit while maximizing the effectiveness of compliance and enforcement
measures within DUA. S/he will proactively identify synergies and opportunities and establish
programs that strengthen fraud detection and prevention. The Manager will also be responsible
for managing incoming queries and initiatives from other public sector agencies interested in
working with the DUA on fraud detection and prevention.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
* Identify public sector agencies with similar missions and evaluate existing fraud
and programs that will help reduce fraudulent activity within the DUA. (e.g. DOR, DIA, DTA).
* Develop techniques to keep abreast of other public agency fraud units and their activities.
* Establish program goals and measures of achievement, direct workflow, evaluate completed
projects, and implement
continuous improvement activities.
* Identify and evaluate investigative programs in other agencies that will help identify
claimants and employers who defraud the UI system.
* Coordinate and manage the sharing of information between DUA and other agencies.
* Represent DUA on Commonwealth-wide fraud-related committees, programs and initiatives.
* Perform related duties as required.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five years of full-time, or
equivalent part-time, supervisory or managerial experience in business administration,
business management, or public administration.
The successful candidate will have a background in fraud or enforcement in a large public or
private agency, have 7 years of management experience, and show a demonstrated ability to
effect organizational change.
Experience with establishing and managing inter-agency (inter-discipline) programs a plus.
How to apply:
Step 1. Review the Optional Affirmative Action Form and complete the form if you feel there is
information you would like to provide us. The form is located at www.detma.org/detjobs.asp
Step 2. E-mail your Resume with Cover Letter (formatted in MS Word) referencing Vacancy Series
(VS) #2005-21-D describing how you meet the minimum entrance requirements. If you are
submitting the optional Affirmative Form Record it should be sent with your Resume and Cover
Letter. All documents should be sent to:
Although e-mail is the preferred method to apply, we also provide a fax number (617)
TO ENSURE CONSIDERATION, RESUME AND COVER LETTER MUST BE RECEIVED BY 5:00 P.M. (CLOSE OF
BUSINESS) ON JUNE 9, 2005. PLEASE REFERENCE JOB POSTING VS #2005-21-D ON ALL CORRESPONDENCE.
Any questions can be referred to:
Division of Unemployment Assistance
Human Resources Department - Staffing Unit
C.F. Hurley Building
19 Staniford Street 3rd Floor
Boston, MA 02114
PLEASE REFERENCE JOB POSTING VS #2005-21-D ON ALL CORRESPONDENCE.