Job Title: LDAP/ Indentity Manager Production Support
Date Posted: 01-10-2007
Job Location: Massachusetts-Boston
Job Type: Full Time
Education Level: Professional
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Computer Merchant, LTD
Company Website:
Contact Information: Computer Merchant, L   Computer Merchant, L (
Job Description:
LDAP / Access Manager / Identity Manager Production Support
Boston MA
6 contract with opportunity to go perm

This is a production support environment and that means that you could be on call 24x7. 
Role will support Sun Access Manager, Sun Identity Manager and LDAP 

This role will provide: 
 Production Support including:
 Problem determination and Trouble shooting, Tracking of issues, Resolution, Communication 
 Perform software updates, Assist Developers, Open and maintain Trouble Tickets
 Identify and recommend process improvements 
 Update process and system documentation to remain current 
 Review Production Readiness Documents and represent Web Hosting during Production Ready
Checklist reviews
 Document and follow up on open project items related to Web Hosting
 Work with client to automate the deployment process
 Implement process improvements 

Required Skills
 Ability to take applications/product concepts and apply them to real applications.
 Ability to establish standards and process and set direction for product implementation and
product support.
 3+ years of Directory Server support to include installation, upgrades, tuning, maintenance,
troubleshooting and 
use of Directory Server tools.
 1+ year of Access Manager (a.k.a Identity Server) support to include installation, upgrades,
tuning, maintenance, 
troubleshooting and use of Access Manager tools. Requires experience with Access Manager 6.x
 5+ years in the industry of which 3+ years should be performing production support for these
or similar products.
 2+ years experience troubleshooting web problems from the web container back through to the
LDAP and all components in between.
 Shell scripting experience
 Perl Experience
 sed or awk experience

Please respond to and refer to job # 505134 in subject line.
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