CrossCom National, LLC
Position Title: Project Coordinator
Location: Warwick, RI Customer Premise
Demonstrate absolute integrity and honesty in the workplace
Serve all customers with uncompromising attentiveness
Continually learn, adapt and grow
Meet all commitments by doing it right the first time
Take full personal responsibility for all decisions, actions and outcomes
Promote responsibility for all decisions, actions and outcomes.
Promote relationships of trust and respect with team, peers, customers, and management.
Summary Statement of Primary Duties and Responsibilities of Position
Responsible for project management initiatives of key customer accounts under the direction of
the Project Executive. Project Coordinator is the single point of contact for all project
related activities. This position will assure seamless installation, rollouts, upgrades to the
clients communications technology.
Nature and Scope of Job
Execute customer orders
Utilize project management proprietary software tool to update management and team members
regarding project status to assure customers and the project team can work in a real time
environment with regard to project status
Daily point of contact for every customer account for which the team has responsibility
Inform National Account Manager, Project Executive and customer contact to keep the customer
updated on the progress of the implementation process
Daily contact with Field Service Representatives (FSR) to receive project status updates and
Negotiate contracts with FSRs to perform various project within the parameters of the
customers quoted price
Verify all technical supports and equipment needed in order to complete project
Report to manager any technical issues or recommended changes to any and all jobs
Perform beeper duty as required by schedule and work late shift on a regular rotation
On-site customer support for any customer escalated issues.
Take emergency service/project calls from customer and follow through to completion
Develop project timelines and profiles to be used in Inform
Create quotes and labor proposals for customer before project commencement
Create spreadsheets for customer use for project/install updates
Mark and inventory prints to populate spreadsheets used by the tech support staff for
Bill project and install ticket invoices to customer billing specifications within 30 days
of work order completion
Generate invoice/bill of all installation work orders that you create and manage
Coordinate efforts and follow up on responsibilities of other departments, mainly logistics,
tech support, and sales
Provide basic technical troubleshooting for customer and subcontracted Field Service
Travel may be required for customer meetings, training or site visits
Flexible work hours; must be available to work any hours necessary to successfully meet
customer and internal requirements. This could include nights, weekends and holidays.
Accountable for accurate and timely accounts payable to the customer as well as accurate and
timely accounts receivable to the Field Service Representative Network.
Accountable for completing projects on time and on budget to the customers satisfaction.
Accountable for leading efforts to resolve any customer/account issues.
Accountable for identifying account improvement opportunities for the project organization.
Accountable to represent CrossCom National in a professional and competent manner on the
Core Competencies and Abilities
Ability to communicate effectively and diplomatically over the telephone with customers and
Ability to perform basic business mathematical computations
Ability to analyze situations accurately and take effective action
Ability to grasp basics of the telecommunications business and apply to customer service
Excellent computer skills
Excellent verbal and written communication skills
Organized work habits, analytical thinking and team skills
Ability to deal effectively and diplomatically with customers, contractors and suppliers
Education and Experience Requirements
Bachelors Degree or equivalent relevant work experience.
2 years work experience in project, sales support, customer service or field engineering.
Experience with retail clients is a plus.
Knowledge of voice and data communications business and products.
Working knowledge of Microsoft Office, Lotus Notes, and Windows-based applications are
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Company: CrossCom National, LLC