Job Title: Project Coordinator
Date Posted: 04-30-2007
Job Location: Rhode Island-Providence
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 2+ to 5 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: CrossCom National, LLC
Company Website:
Contact Information: CrossCom National, L   CrossCom National, L (
Job Description:
CrossCom National, LLC

Position Title: Project Coordinator
Location: Warwick, RI – Customer Premise

Core Values:
• Demonstrate absolute integrity and honesty in the workplace
• Serve all customers with uncompromising attentiveness
• Continually learn, adapt and grow
• Meet all commitments by doing it right the first time
• Take full personal responsibility for all decisions, actions and outcomes
• Promote responsibility for all decisions, actions and outcomes.
• Promote relationships of trust and respect with team, peers, customers, and management.

Summary Statement of Primary Duties and Responsibilities of Position

Responsible for project management initiatives of key customer accounts under the direction of
the Project Executive. Project Coordinator is the single point of contact for all project
related activities. This position will assure seamless installation, rollouts, upgrades to the
client’s communications technology. 

Nature and Scope of Job

• Execute customer orders
• Utilize project management proprietary software tool to update management and team members
regarding project status to assure customers and the project team can work in a real time
environment with regard to project status
• Daily point of contact for every customer account for which the team has responsibility
• Inform National Account Manager, Project Executive and customer contact to keep the customer
updated on the progress of the implementation process
• Daily contact with Field Service Representatives (FSR) to receive project status updates and
work objectives.
• Negotiate contracts with FSR’s to perform various project within the parameters of the
customers quoted price
• Verify all technical supports and equipment needed in order to complete project
• Report to manager any technical issues or recommended changes to any and all jobs
• Perform beeper duty as required by schedule and work late shift on a regular rotation
• On-site customer support for any customer escalated issues.
• Take emergency service/project calls from customer and follow through to completion
• Develop project timelines and profiles to be used in Inform
• Create quotes and labor proposals for customer before project commencement
• Create spreadsheets for customer use for project/install updates
• Mark and inventory prints to populate spreadsheets used by the tech support staff for
• Bill project and install ticket invoices to customer billing specifications within 30 days
of work order completion
• Generate invoice/bill of all installation work orders that you create and manage
• Coordinate efforts and follow up on responsibilities of other departments, mainly logistics,
tech support, and sales
• Provide basic technical troubleshooting for customer and subcontracted Field Service
• Travel may be required for customer meetings, training or site visits
• Flexible work hours; must be available to work any hours necessary to successfully meet
customer and internal requirements. This could include nights, weekends and holidays.

Principle Accountabilities

• Accountable for accurate and timely accounts payable to the customer as well as accurate and
timely accounts receivable to the Field Service Representative Network.
• Accountable for completing projects on time and on budget to the customer’s satisfaction.
• Accountable for leading efforts to resolve any customer/account issues.
• Accountable for identifying account improvement opportunities for the project organization.
• Accountable to represent CrossCom National in a professional and competent manner on the
customer premise.

Core Competencies and Abilities

• Ability to communicate effectively and diplomatically over the telephone with customers and
• Ability to perform basic business mathematical computations
• Ability to analyze situations accurately and take effective action
• Ability to grasp basics of the telecommunications business and apply to customer service
• Excellent computer skills
• Excellent verbal and written communication skills 
• Organized work habits, analytical thinking and team skills 
• Ability to deal effectively and diplomatically with customers, contractors and suppliers

Education and Experience Requirements

• Bachelor’s Degree or equivalent relevant work experience.
• 2 years work experience in project, sales support, customer service or field engineering.
• Experience with retail clients is a plus.
• Knowledge of voice and data communications business and products. 
• Working knowledge of Microsoft Office, Lotus Notes, and Windows-based applications are

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Company: CrossCom National, LLC 
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