Job Title: Project Manager - Voice
Date Posted: 12-11-2006
Job Location: New York-New York City
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 7+ to 10 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Align Communications Inc.
Company Website:
Contact Information: Align Communications   Align Communications (
Job Description:
The Project Manager position is a management level position that plays an important role in the
overall success of the Convergence Solution. Project Managers are given increasing
responsibility to manage projects from the proposal phase through cutover. This position
provides the professional an opportunity to expand their skills as well as pass along their
knowledge to professionals with less experience.


·Provide on-site consulting support for Align clients as directed by the Solution Champion
and/or Senior Project Managers

·Under the direction of the Solution Champion and/or Senior Project Manager, manage the
day-to-day activities of Convergence analysts and consultants during the implementation

·Manage the daily on-site interaction between the Convergence team and the client

·Assist client with problem resolution

·Act as a liaison between Convergence team and the client’s project team 

·Attend meetings with, or as the representative of, the Solution Champion and/or Senior
Project Manager

·Manage cutover night activities, including:

▪Write the cutover plan

▪Manage the testing process

▪Review the programming after testing is complete to ensure accuracy

·Fully understand the Convergence design and implementation process

·Review all project documentation

·Maintain responsibility for all final documentation presented to the client, at the
completion of a project 

·Engage in management decisions regarding the Convergence solution:

▪Marketing materials

▪Workflow and process

▪Product set and pricing models

·Under the direction of the Solution Champion and/or Senior Project Manager:

▪Assist in the needs assessments phase of projects

▪Review test plans written by the Convergence consultant

▪Write sections of an RFP, or in some cases, the entire RFP

▪Evaluate the RFP responses

▪Compose the PowerPoint presentation to provide results of an RFP evaluation to the
client’s senior management 

▪Participate in, or lead:

-Convergence client education meetings

-Vendor solution design and integration meetings

·Gain a working knowledge of the features and functions of a variety of telephony systems 

·Thoroughly understand how the various features and functions of telephony technology can be
applied to business requirements and applications


▪Conduct a needs assessment

▪Write an RFP

▪Evaluate the RFP response

▪Present the findings to a client’s senior management team

·Participate in the sales and marketing efforts to promote the Convergence solutions

·Take on account management responsibilities with existing clients

·Share knowledge/expertise with colleagues by participating in the Align Career Advancement
Program (ACAP) program as an Align Career Educator (ACE) – preparing class materials,
instructing and providing back-up to other ACE’s

·Provide leadership, direction, team building, coaching, and decision making for problem and
conflict resolution with project teams and members

·Maintain the client relationship after project completion; some account management may be


·5-10 years of project work experience, project management experience

·3 to 5 years of experience in implementing voice communications systems 

·Some management experience

·Knowledge of PC software tools, including MS Word, Excel, Project, Visio, and PowerPoint

·Strong math skills

·Knowledge of Call Center systems

·Knowledge of IP Telephony 

·PBX and basic telephony knowledge

·Understanding of carrier facilities

Contact Information 
Company: Align Communications Inc. 
Contact: Regina Gilligan 
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