Job Title: Senior Product Support Development Engineer
Date Posted: 12-28-2006
Job Location: California-San Francisco
Job Type: Full Time
Education Level: Bachelors Degree
Work Experience: 5+ to 7 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Boston Scientific
Company Website:
Contact Information: Boston Scientific   Boston Scientific (
Job Description:
Job Description:
Provide service support and project management leadership for Boston Scientific medical
equipment offerings and associated support infrastructure. Interface with product design,
product manufacturing, and marketing groups both within and external to the company to assure
product supportability, serviceability and reliability. Develop and implement technical
training and support programs for Boston Scientific equipment products. Develop and implement
sustaining and end of life programs for Boston Scientific equipment. Provide project
management leadership to establish and implement service support infrastructure for
significant new capital equipment offering. 

o Project team member representing service for assigned products 
o Develop and implement service requirements documentation 
o Provide product requirement analysis for design input 
o Assure the design for service - Field and depot serviceability and reparability 
o Recommend development and process changes for alignment to specifications 
o Align processes and designs for the proposed service models 
o Development of training requirements 
o Development of training documentation and support processes 
o Training assistance and delivery 
o Development of field service support documentation 
o Service tools development for in-house and field based support 
o Technical Support requirements, tools, training, processes 
o Alignment of Call Center processes and information systems 

Direct experience in: 
o Worked in or as part of the service engineering function on product releases 
o Service support project management 
o Service documentation and process development in support of field based products 
o International customer service and support 
o Worked in or as a contributor with Manufacturing as part of a release or sustaining
engineering team

REQUIREMENTS: B.S. degree in Engineering or equivalent. Five + years support of electronic or
electro-mechanical devices in the medical field. Has assumed a leadership role working with
cross-functional teams to successful project completion.

Expected Travel Time: None 

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