Schedules, assigns, and coordinates the completion of daily and weekly production related
assignments. Ensures that all pipette service related duties such as, but not limited to
repair, preventive maintenance, and calibration tasks are completed within the established
48-hour turn around time standard.
Personally oversees and assists the Pipette Service Technicians with the completion of daily
assignments and the proper flow of customer orders through the established service system.
Demonstrates the ability to repair and calibrate multiple types of pipette products processed
by the Pipette Service Department to established standards.
Monitors technician quality and conducts unannounced quality “spot” checks on technician’s
work as needed. Analyzes, documents, and maintains the data relating to technician
performance, and reports related information to the Pipette Service Supervisor as needed.
Participates in, and administers training to Pipette Service employees, sales personnel, and
other related individuals as directed by the Pipette Service Supervisor.
Communicates with customers by phone, e-mail, or in person relating to service programs,
pricing, and policies. This includes providing customer support and trouble shooting customer
issues in a professional manner.
Requires a High School diploma or GED equivalent or equivalent combination of education and
experience; or a minimum one year related experience working as a lead in a production
environment. Previous knowledge or work experience with pipettes, calibration, and balances
To perform this job successfully, an individual should have knowledge of MS Excel Spreadsheet
software and MS Word, and File Maker Pro software.
This position is swing shift (2:00Pm – 10:30PM). You will be required to work Saturday as part
of your regular schedule. And, there may be an occasional need to work Sunday as business
Please indicate job title when applying for this position.
Interested parties should email their resume to email@example.com
Or by mail or FAX:
Human Resources Department, Rainin Instrument, LLC, 7500 Edgewater Drive, Oakland, CA 94621,
Tel: 510-564-1600, Fax 510-564-1715
No relocation available.