EXCITING CAREER OPPORTUNITIES WITH A GROWING COMPANY!
LifeMasters Supported SelfCare, Inc., founded in 1994, is a leader in healthcare, specializing
in disease management. LifeMasters’ mission is to help individuals achieve and maintain optimal
health. LifeMasters works with chronically ill individuals to help them develop a healthier
life style by combining education and technology with ongoing nursing support. LifeMasters
empowers individuals using tools such as health education, training in self-monitoring and
personalized coaching. LifeMasters has demonstrated results that our programs reduce
hospitalizations, improve clinical outcomes and overall medical costs.
LifeMasters is a fast-paced, dynamic, entrepreneurial environment. Our employees are talented
and compassionate people who enjoy building and shaping our growing business. We require a
passion for excellence, a positive outlook and flexibility. At LifeMasters we value continuous
learning and quality improvement, integrity, teamwork and open communications.
Manages the day-to-day operations of a Community Services Register Nurse – Care Manager (CSRN
– Care Manager) team in achieving business results. The team manager understands, articulates
and supports the organization’s mission, vision, goals and strategies. Incumbent is
responsible for maintaining confidentiality of all privileged information.
• Manages the daily operations of a CSRN – Care Managers team:
a. Provides support and direction to team members regarding clinical and operational
b. Supports compliance to operational standards and identifies ways to improve efficiency of
c. Monitors and evaluates work flow, individual performance of team members, and team
productivity towards clinical outcomes. Identifies opportunities to leverage, improve and
develop critical skills through monthly one-on-one coaching intervention;
d. Evaluates all aspects of one-on-one participant education to ensure program excellence and
appropriate administration of the LifeMasters program;
e. Provides team members with ongoing and consistent feedback, directed toward clinical
excellence and accountability to department goals. Develops and executes action plans based
upon results, coaching and developing team members to achieve high standards of performance;
f. Identifies when individual team member performance has been unsuccessful to coaching
efforts and intervenes appropriately and in a timely manner.
g. Compiles and reports team and individual statistics for planning and evaluation.
• Provides support and direction regarding operational functions to business improvement teams
and acts as a liaison to implementation of any and all new business initiatives. Promotes an
environment of support and acceptance to business improvement initiatives, supports front line
team members in implementation of new processes, and holds team members accountable to new
• Identifies and leverages team member’s strengths to implement new programs and initiatives.
Engages workforce to align with LifeMasters business initiatives.
• Effectively leads CSRN – Care Manager staff team meetings, including meeting planning,
agenda preparation and distribution of minutes/outcomes.
• Plans and organizes work plans to assure that plans are executed, deadlines are met on time
and within budget.
• Works cooperatively and engages Team Managers in the Community Services and at various
LifeMasters call centers to promote effective communication and continuity of care. Accepts
responsibility for driving performance toward goals and communicates effectively to peers when
process gaps are impeding goals.
• Recruits and hires team members who promote excellence in the workforce and align with the
culture of Hiring Excellence that LifeMasters supports.
• Represents LifeMasters in Client and Customer Interactions
a. Conducts and facilitates Contract Meetings with client and customer;
b. Prepares for and facilitates client and customer site visits;
c. Prepares for and supports “care coordinated” meetings with clients and customers as
d. Incorporates feedback, performance and process improvement input into daily operations for
improved service delivery and client satisfaction.
• Assists with delivery of new employee orientation programs for clinical personnel, and
contributes to the development, maintenance and communication of educational programs as
a. Assists with the comprehensive orientation for new employees on an ongoing basis from
classroom to the Community Services.
b. Works with QAED to evaluate the clinical staff’s accuracy, knowledge and technical skills
c. Provides new employees with educational experiences/opportunities based upon feedback from
d. Identifies and supports educational needs of the clinical staff.
e. Contributes to the development of clinical policies, procedures and forms that relate to
training of clinical staff.
f. Facilitates the clinical orientation of non-clinical employees.
• Models LifeMasters change management philosophies and supports and facilitates a positive
approach to change among team members.
• Responsible for own practice and development, and participates in activities that further
develop professional expertise and best practice environment.
a. Demonstrates interest in continuing education through participation in committees, resource
activities, etc., offered by the company or through outside sources.
b. Sets realistic goals for one’s own and staff development based on assessment of strengths
and learning opportunities
c. Supports and leads staff towards the goals established for clinical services and the
• Conducts job functions in a manner, which consistently promotes a high level of customer
service to both internal and external customers, models and supports the company’s core values
and basic principles. This includes but is not limited to maintaining constructive and
professional relationships with peers, supervisory personnel and internal and external
customers, facilitating change and serving as role model, and proactively meeting customer’s
needs in a timely fashion.
• Ensures timeliness and accuracy of all required administrative functions, i.e., review and
approval of staff timecards, completion of staff performance evaluations, monitoring and
evaluating staff, completion of business expense reports, etc.
• Performs special projects and other related duties as assigned.
Registered Nurse, graduate of an accredited school of nursing. Current license as a Registered
Nurse, in state of nursing practice, with no restrictions. BA, BS, and/or BSN or equivalent
education and experience. Minimum five years progressive supervisory or management experience,
preferably in health care or managed care environment with particular emphasis on the disease
states managed by LifeMasters. Some locations may require experience to include home
healthcare, geriatric, pediatric, or indigent care. Prior business or home healthcare
experience preferred. Two to three years experience in project management, health care policy
development, and/or coordination with accreditation agencies preferred. Computer literacy
including MS Office (Word, Excel, PowerPoint, Outlook) Bi-lingual preferred, language may vary
Come join our growing, dynamic team! Excellent benefits package and competitive pay!
Fast-paced, exciting & welcoming, business casual office environment. To learn more about
LifeMasters, visit our website at www.lifemasters.com E-mail or fax your resume (word document
only) to jobsFL@lifemasters.com , fax 210-733-5823. EOE/M/F/D/V