Job Title: Multiple Exceptions Manager
Date Posted: 03-06-2007
Job Location: New Mexico-Albuquerque
Job Type: Full Time
Education Level: Professional
Work Experience: 5+ to 7 Years
Job Shift: First Shift
Yearly Salary:DOE (Depend on Experience)
Company Name: Express Scripts
Company Website:
Contact Information: Express Scripts   Express Scripts (
Job Description:
Working Here Says Something About You.

Working at Express Scripts says something about your commitment to quality, your integrity,
and desire to excel in your career. Since 1986, many outstanding people have contributed to
our success as a Pharmacy Benefits Management leader and Fortune 500 company with almost $13
billion in sales. Today, we’re looking for more talented people to be an important part of our
future and thrive in our progressive and friendly environment that recognizes and rewards

Multiple Exceptions Manager
Job Description: 

Organize workforce and expedite workflow to ensure the attainment of
daily production goals while meeting or exceeding financial targets. 

Work with pharmacy managers, supervisors, leads, pharmacy director and human resources manager
in handling personnel issues, including the selection, training, annual and on-going
performance evaluation, coaching/development and discipline of staff. 

Motivate all areas of exceptions processing to work together in a team effort to accomplish
established objectives. Work with all pharmacy staff and other departments to solve problems
with specific orders.

Monitor, analyze and report the performance of pharmacy production support staff. Achieve
increased efficiency and decreased expense.

Responsible for the day-to-day non-clinical operations of the Mail Operations Pharmacy. This
include cross-functional communications, vendor contracts, staffing requirements, resources
scheduling/utilization, and production equipment maintenance and responsible for on-going
process tracking improvement including implementation and procedure documentation. Identify
areas of risk and implement appropriate controls.


High School diploma required, college degree preferred.

Pharmacy Technician Certification per state requirements, or applicable experience.

5 – 7 years experience supervising in a production environment, 2 – 3 years in health care or
PBM industry preferred.

Knowledge of current pharmacy regulations helpful.

Experience with strategic work planning and budgeting very helpful

Proven leadership skills, team-orientation, and a proactive and optimistic management style.

Demonstrated ability to work cross-functionally to solve complex problems and improve quality
and service.

Ability to adapt in a dynamic work environment and make independent decisions.

Excellent communication skills.

PC skills including Microsoft office, email and internet.

Familiarity with ESI systems and platforms helpful

Willingness to work a flexible schedule for peak times.

Please submit your information online or email a Word resume and salary history to (include the position title in the subject line).

**Due to the large volume of resumes we receive, only those candidates we are interested in
interviewing will be contacted. We will be unable to comment on the status of individual
resumes. No phone calls please.**

***Due to contractual requirements selected employees are required to have a National Agency
Check (NAC) conducted when selected for hire. Must be a US citizen.***
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