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CANDIDATE PROFILE
Name: Michelle Butler
Last Updated: 2018-04-12
Email: Natalie.Michelle.Butler@gmail.com
Phone #: 5132250342
Address: 3920 Hoggett Ford Road
Hermitage, TN 37076
RESUME
DIRECTOR OF OPERATIONS
Industry Preference: Fulfillment and Logistics


QUALIFICATIONS PROFILE

Multifaceted, growth-driven, and highly analytical professional with extensive experience in warehouse and facility management, third-party logistics, and outsourcing and contract negotiations. Equipped with proven leadership skills in leading and motivating high-profile teams; formulating and executing strategic plan and initiatives; and analyzing and resolving various issues. Known for unparalleled work ethic and exemplary ability to efficiently oversee multiple priorities within fast-paced environment. Armed with excellent communication, interpersonal, and collaborative aptitudes in coordinating with individuals of diverse backgrounds.


AREAS OF EXPERTISE

Project Planning and Implementation ~ Network Optimization ~ Profit and Loss
Supply Chain and Services ~ Continuous Process Improvement ~ Business Administration


RELEVANT EXPERIENCE

Dell Technologies, Austin, TX (1994–Present)
Director, Operations Fulfillment – North America 2011–Present
Expertly handle $100M annual spend for two third-party fulfillment contracts
Drive efforts to attain all contractual performance and financial targets
Provide strategic leadership and guidance to five managers in Nashville and Los Angeles
Play a lead role in strategic planning, project implementation, and network optimization execution
Successfully acquired $1.1M annual gain share through joint process improvement and cost reduction initiatives

Director, Operations Fulfillment - Americas Returns 2008–2011
Administered $84M annual spend directing the Americas product return supply chain and services warranty fulfillment
Rendered supervision to global staff in charge of third-party logistics contract management across eight value streams
Functioned effectively in co-managing the execution of desktop/enterprise all-in-one strategy thus consolidating two outsourced businesses with two different providers into one provider and one facility through a nine-month request for quotation (RFQ) activity and developing statement of work, quality assurance (Q&A) with bidders, contract negotiations, and transition
Performed outsourcing with retail returns to 3PL in Latin America for both Colombia and Mexico that boosted net recovery by 25% quarter over quarter

Senior Manager, Operations– Warranty Fulfillment 2002–2008
Directed 32 managers and more than 400 employees responsible for inbound materials; outbound order fulfillment for both domestic and international warranty customers; spare part sales; and four-hour enterprise business
Spearheaded the migration of Dell Warranty Fulfillment business from Austin to West Chester while overseeing the outsourcing of daily activities to a third party which efficiently insourced the activity back to Dell-badged facility direct reports and extended leadership team through coaching and mentoring
Led cross-functional initiatives across numerous internal and external organizations
Served as the key resource in the headcount reduction from 650 down to approximately 400 during a period that increased warranty volume by 15%
Played a vital role in the increase of productivity by 26% year over year (YoY) while improving customer experience and minimizing cost per order

Earlier Positions Held:

Engineer Consultant
Operations Manager II
Operations Supervisor
Production Associate III


OTHER EXPERIENCE

Austin State School, Austin, TX
Vocational Program Coordinator


EDUCATION

Coursework in Business Administration, Southwest Texas State University, San Marcos, TX


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