RICHARD EDWARDS
9658 Greensburg Avenue, Las Vegas, Nevada 89178
254.855.4238
rck333@gmail.com
RETAIL MARKETING AND MANAGEMENT PROFESSIONAL
QUALIFICATIONS PROFILE
Seasoned, dynamic, and results-oriented professional, offering extensive experience in overseeing various stores and multiunit groups.
Areas of expertise include:
Profit and Loss Analysis | International Multi-Unit Startups and Operations
Retail Management | Business Operations | Customer Retention and Service
Strategic Planning and Implementation | Inventory Administration | eCommerce and Digital Operations
PROFESSIONAL EXPERIENCE
Walmart - Nevada, Utah, and Arizona
Market eCommerce Manager 2017–Present
- Partner with regional vice president on digital operations across various platforms in 64 stores and 7 markets through three states focusing field operations on growing online business
- Supervise field operations teams, in charge of establishing expectations and follow-up to achieve excellent results in customer service, order fulfillment, and profitability
- Launch online grocery delivery to attain net promoter scores (NPS) at the highest level within the industry
- Implement technological innovations encompassing game changers like robotic tower delivery system for ground breaking levels of convenience for the customer
- Collaborate with regional vice president and market managers through daily and weekly store visits to implement corrective actions to the store operations that improve customer service through order fulfillment
- Function as field expert among professionals of all levels including corporate senior management to resolve problems with extreme urgency to grow our brand
Career Highlights:
- Obtained the highest level of customer satisfaction scores by improving in stock, reducing customer wait time, and providing world class service that established a benchmark for others
- Conceptualized and implemented reporting methods for the regional and market supervisors to focus on how to support digital operations, reporting was rolled out to an additional four regions
- Celebrated by senior management team for exceptional launches of 26 special projects in a highly complex environment
Walmart - Las Vegas, NV
Complex Store Manager 2016–2017
- Sought out to relocate to Las Vegas and supervise the store by regional and divisional managers due to store turnaround skills and ability to achieve desired results quickly
- Analyzed the performance metrics and profit and loss statement to prioritized focus points for Operation Team
- Provided training through imparting knowledge to boost the store execution and performance
- Monitored staff’s performance by performing constant follow-up, facilitating training on leadership, and utilizing accountability to grow a highly effective team
Career Highlights:
- Enhanced store standards and presentation, which received above standard visits from regional and divisional management
- Minimized stores shrink performance from being one of the company’s worst to above-expectation results
- Dramatically reduced associate turnover from being the highest in the division to normal turnover level
Walmart | North Richland Hills, TX
Store Manager 2014–2016
- Oversaw store operations including analyzing store conditions, assessing Management Team performance, as well as monitoring freight stocking to guarantee optimum customer experience
- Modified and executed overall corporate plans with store-specific 30, 60, and 90-day plan
- Conducted in-depth assessment on daily store status to determine plans and solutions to issues
- Established a high-performing Management Team in continuing operations and standard improvements
Career Highlights:
- Successfully improved sales by 8% while being challenged by competitor nearby opening of their Flagship Store
- Earned recognition from COO for extremely high performance in Customer Satisfaction and Cleanliness Scores
Walmart | Fort Worth, TX
Store Manager 2014
- Recruited by regional manager to turnaround a high-volume complex store that operated in a very high shrink and extreme turnover environment
- Executed basic company programs, developed a team that analyze root causes, executed processes necessary to fix and maintain key operational steps that increased sales profitably
- Contributed insights in monitoring, recording, and coordinating supply chain flow in high volume stores
Career Highlights:
- Exceeded expectations on inventory shrink through teams operating on processes for profitably and efficiencies
- Lauded for major improvements in customer comments about ease of shopping and turnaround of 9% in sales and profits
- Successfully increased customer experience scores by 40% for outstanding customer service performance and cleanliness
Walmart | Hurst, TX
Store Manager 2012–2014
- Selected by regional vice president to supervise store in the transition to “Store of the Future” corporate strategy involving major remodel and innovative operational changes
- Demonstrated skills to the Stores Operational Team to increase associate engagement and improve customer experience
- Worked with state and local officials on the remodel project for a year by developing a leadership team that allowed extensive time away from store
Career Highlights:
- Honored with being selected to host training for the CFO of Walmart International and two newly hired regional managers
- Recognized by company for the successful execution of the Store of the Future special project
- Awarded by divisional vice president for best associate engagement and delivering superior store performance in sales and profit
EARLIER CAREER
Walmart - Various Locations
Store Manager, Focus Stores | Irving, TX and Waco, TX
Field Operations Supervisor, Walmart International | Germany
Store Manager, Walmart Hypermart | Garland, TX Scottsdale; Phoenix; and Chandler, AZ
EDUCATION
Bachelor of Arts in Psychology and Personnel Management
Stephen F Austin State University | Nacogdoches, TX
Psi Chi Psychology Honor Society | Society for the Advancement of Management | Phi Alpha Theta History Honor Society
PROFESSIONAL DEVELOPMENT
Food Safety and HAACP Certification
Advanced Management Training for Walmart’s Leaders
Training in Walmart International on Diversity and Leadership
Implementing eCommerce | Online Grocery Pickup and Delivery
Diversity in the Workforce Training | Walton Institute | Inclusion Training
Counseling and Crisis Intervention | Benefits Administration | Hazardous Waste Training
AWARDS AND HONORS
Recognition for Fundraising Efforts (Walmart), Children’s Miracle Network
Recognition for Championing Crime Reduction Efforts, City of Bellmead
Recognition for Community Involvement, City of Hurst
ACTIVITIES
Member, Board of Directors, Mission Central Metroplex
Member, Advisory Board, I Can Still Shine
Member, Multi-unit Managers Group
Member, Consulting Groups for International Business
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