MANAGER
Areas of Focus: Sales/Operations
QUALIFICATIONS PROFILE
Multifaceted, performance-focused, and results-driven professional, offering broad-based experience in business administration and operations, as well as sales management. Adept at coordinating among sales teams and customers to manage post-sales. Skilled at identifying industry market trends; establishing and maintaining positive relationships with customers; managing various products, orders, and services; as well as developing distributors and consumer market. Technically proficient with Microsoft Office Suite. Articulate communicator; bilingual in English and Spanish.
Core competencies include:
Customer Service | Sales Operations | Marketing Coordination | Product Management
Revenue Growth | Cross-functional Collaboration | General Administration
PROFESSIONAL EXPERIENCE
CONFIDENTIAL, Miami, FL
Vice President, Accounts Receivable and Collections (Latin America) 2015–2018
* Demonstrated expertise in areas including customer service, market coordination, import and export rules for all Latin America countries
* Approved sales orders based on credit established by insurance companies and profits established by the general manager
* Took charge of evaluating accounts receivables, bank reports, and Latin America’s rates; as well as reviewing customer credit potential and financial and sales information based on the commercial information provided by customer and on market knowledge
* Regularly coordinated with Sales Team to assess their needs, pending claims, and travel plans
* Conducted visitation to customers in Central America, Caribbean Islands, Mexico, and South America
* Held accountability in sourcing, evaluating, hiring, and managing legal collections, as well as employing lawyers from abroad
* Received reports from Collections Team in Mexico and Peru
Vice President, Sales Converted Paper Products – Tissue (Latin America) 2005–2015
* Assumed full responsibility in buying and selling various products to customers in the paper industry
* Facilitated research on tissue and notebook producers/converters in Latin America by initiating contacts and identifying and supplying their needs, as well as helping them increase their sales
* Provided logistics and market information of other division within the company
* Gained and broadened knowledge of waste paper and pulp side of the tissue business
* Functioned as trader within paper converters tissue and notebooks area, responsible for sourcing new customers in Latin America
Career Highlights:
* Generated over $8M by overseeing and accomplishing two special projects for eight years
* Successfully produced $1M for the division in 2006 up to 2014 by establishing tissue market for the company
* Consistently ranked as top 5 best seller in the company
* Significantly decreased past due collection period from an average of 45 days to 15 days from 2015 to 2018
* Reduced credit insurance premium by 10% due to collection results from 2017 to 2018
EARLIER CAREER
Alas Doradas S.A. de C.V, San Salvador, El Salvador
Sales and Marketing Manager
Molinos de El Salvador, S.A. de C.V., San Salvador, El Salvador
Marketing Manager
EDUCATION
Bachelor of Science in Business Administration
Universidad Jose Simeon Canas - UCA, San Salvador, El Salvador
PROFESSIONAL DEVELOPMENT
ISO 9000 | Paper Knowledge | Private Labels | Marketing Manager | INCAE Costa Rica 2000
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