»Agustin Vela
»8315 Davista Drive, Whittier, California 90602
»562.322.6535
»gus.vela@ymail.com
-=SENIOR IT MANAGER=-
»»»Summary of Qualifications
Accomplished, results-driven, and highly strategic professional with proven track record of success in technology and business departmental support and deployment; project and program management; and operational support.
Adept at planning and setting long-term strategic plans, as well as optimizing organizational efficiency, reducing cost, and surpassing business objectives.
Recognized for excellent leadership capabilities in establishing high-performing and cross-functional teams, while maximizing human and financial resources.
Known for analytical problem-solving and critical thinking skills to keenly analyze issues and resolve complex situations
Expert at securing transactions and establishing long-term relationships and strategic alliance with key customers and partners to identify opportunities, maximize client base, and gain repeat business.
»»»Areas of Expertise
Technology Planning
Business Processes and Techniques
Customer Service and Client Relations
Organizational and Regulatory Compliance
Risk Analysis and Mitigation
Cross-functional Leadership and Coordination
System and Procedure Design and Execution
Business Transformation and Performance Management
»»»Professional Experience
»Southern California Edison, Rosemead, CA (2003–2018)
»Information Technology Organization
»Senior Manager, IT Client Relations and Project Management May 2015–Jan 2018
*Expertly supervised all information technology decommissioning activities at the company’s San Onofre Nuclear Plant which included the following:
-Close partnership with Plant Senior Leadership Team and various IT groups to attain all decommissioning goals and milestones based on nuclear regulation timelines and plans; and
-Conceptualization of strategy for decommissioning all IT services and technologies and execution of plan across all IT groups supporting San Onofre nuclear plant
*Mentored, directed, and motivated team by delivering constructive feedback and guidance as well as by monitoring staff performance and compensation reviews
*Facilitated weekly project management status meetings to discuss issues, concerns, and delays as well as participated in weekly plant senior management and plant managers staff meeting to tackle plant requirements and timelines for different technologies
*Offered single point of contact for escalated IT issues and concerns and implementation of new technology
*Collaborated with project managers (PMs) to reduce or withdraw various plant technologies such as number of computer and accessories, applications, databases, servers, voice, and data circuits
*Created recommendations on IT staff reductions based on losing technology services
*Strategically handled IT service level agreement with over $8M budget
*Performed monthly reporting and forecasting to all levels of management and stakeholders (IT and Nuclear)
*Interacted with stakeholder to coordinate IT changes and technology reductions that directly impacts their business line
Career Highlights:
*Maximized success decommissioning IT services and technologies for San Onofre Nuclear Plant by developing team structure and model which improved and integrated a value-add support culture across Nuclear and IT organization
*Played a vital role in the reduction of the following which attain significant savings:
-IT footprint and services across entire nuclear plant which resulted to millions in savings;
-Number of data and voice circuits from 253 to 70 which significantly obtained savings annually;
-Decommissioning of 850 applications resulting in budget savings;
-Number of computers, laptops, and stand-alone printer by 50% with over $500K in savings including 15% reduction of network servers based on applications and databases retired; and
-Management of IT service level agreement over two years for $4M savings
»Corporate Finance and Operational Services
»Principal Manager (Interim), Business Integration Services/Departmental Support Dec 2012–Apr 2015
*Served as advisor to chief financial officer (CFO), Steering Team, and department vice presidents and directors regarding Departmental Support functions and activities as well as in development and execution of long-term Departmental Support plans in alignment with company vision
*Displayed leadership skills in performing the following functions:
-Overseeing a team of project managers and senior analyst to guarantee integration of Departmental Support functions and activities across all corporate finance and operational services;
-Counseling, training, development, and disciplinary action of staff by delivering constructive feedback and guidance while encouraging and promoting professional development/training;
-Support on individual and team development to provide Departmental Support services;
-Mentoring all team members to enhance project support skills and shorten problem-solving cycle;
-Building of staff by providing timely feedback, coaching, and support; and
-Monitoring of employee performance, compensation reviews, and staffing
*Provided expert supervision and coordination to five core support function areas such as technology support, safety/compliance, employee communications, community relations, and employee management
*Designed and enforced business objectives and plans and handled key policies and programs within the F&OS organization
*Proactively managed the following initiatives:
-Project implementations and resources by applying leadership skills to create and maintain effective and diverse teams; and
-Resources and budget levels to obtain strategic objectives and tactical needs of the Departmental Support function
*Developed and instituted organization-wide Departmental Support policies and procedures
*Rendered guidance and recommendations on diverse strategic and philosophical issues with operational and service excellence in mind
*Optimized Departmental Support functions and technology activities which was deployed and established across the entire organization
Career Highlights:
*Formulated and effectuated a team structure and support model which improved client support operations that established a value-add support culture across the corporate finance organization
*Streamlined all business- and technology-related work request from finance clients through process development thus allowing all requests to be acknowledged quickly, allocated to appropriate work group, and reported on a weekly basis to all stakeholders
*Demonstrated excellence in building a Departmental Support Team to efficiently administer a high-volume business and technology requests and projects while offering excellent customer service
»Corporate Finance
»Senior Manager, Business Support/Department Specific/Risk Control Aug 2009–Dec 2012
*Worked with business unit clients, IT, and vendors on system design and maintenance requests whether user-developed applications (UDA) and non-UDA while creating and maintaining integrated project schedule
*Lead a team of project managers and technology analyst which involved project planning and coordination, scheduling, budget management and oversight, requirements gathering, risk assessment, analysis and design, communication plans, project tracking, performance management, and process improvement
*Supported organizational and business unit goals and initiatives by implementing strategic and tactical business objectives
*Carried out multiple tasks including determining plan system upgrades and outages and directing project implementations and resources
*Analyzed and resolved finance technology and system/application issues
*Offered business support to the Risk Control Organization within finance by spearheading Business Support Team in handling visibility projects and ad hoc requests from upper management; conducting research on industry best practices; enforcing policies and procedures to set the tone for the Risk Control Department and adhere to Corporate Finance Business Unit
*Spearheaded the development and execution phases of business- and technology-related projects
*Performed a key role in rendering financial support by administering department budget and serving as control point for financial transactions
*Functioned effectively as subject matter expert (SME) for business continuity and information governance
Drove key efforts in funding project by providing budget management as well as dealing with vendor on all project costs
Career Highlights:
*Enhanced support culture across Risk Control Department through Business Support Model development
*Improved the functionality of Credit and Collateral System used by the Risk Control Group within treasurer’s as SME
»Information Technology Department
»Manager, IT Dedicated Support Services Oct 2003–Jul 2009
*Spearheaded the Power Procurement Business Unit (PPBU)/energy trading, risk control technology, and system/application issues
*Directed 20 employees with over $2M budget while monitoring employee performance, compensation reviews, and staffing
*Served as first point of contact on all technical and software issues; headed all escalations with other IT support groups; and conceptualized strategy to continue delivering quality customer service as client base grows
*Supported numerous business units such as Power Procurement Business Unit, Energy Supply and Management/Energy Trading, Risk Control/Management, Law Department, and Edison International-Financial Planning Organization; as well as client desktop environment, network and infrastructure issues, project coordination, workforce forecasts, and clients work requests
*Functioned effectively as SME on disaster recovery planning for PPBU while regularly communicating with PPBU/energy trading and risk control senior management, finance director, and department vice president for status updates and reporting
*Partnered with senior management to create service level agreements (SLAs) for response time and follow ups
*Developed a support team that can provide the same level of service 24/7 through cross-training, execution of on-call rotation, support hotline, and processes optimization
Career Highlights:
*Efficiently improved response times and client expectations by designing and instituting effective support-model creating processes and procedures
*Devised new phone system in the San Francisco Office for regulatory, policy, and affairs organization in coordination with business unit and it telecom which minimized operating costs; acquired $250K cost savings; and decreased monthly operating cost by $15K
*Earned recognition as value-added partner to all business unit clients through continuous improvement and boosting client satisfaction to 93.1%
*Maintained required system availability requirements by 99.1% up time
»»»Earlier Career
City National Bank, Information Systems Department, Los Angeles, CA
Assistant Vice President / IT Manager, Operations Support
iNet Technology Partners, LLC, Los Angeles, CA; San Francisco, CA
Managing Director
Merisel America’s, IT Department, El Segundo, CA
IT Specialist/Engineer, Server Support
»»»Education
Computer Science | Pasadena City College, Pasadena, CA
Business Administration | Rio Hondo College, Whittier, CA
»»»Professional Development
ITIL Capabilities, SCE/Training, Rosemead, CA
ITIL v3 Awareness, SCE/Training, Rosemead, CA
Building Successful Work Relationships New Horizons, Montebello, CA
Leadership Excellence for Senior Management, New Horizons, Montebello, CA
Introductions to Agile Project Management, New Horizons, Montebello, CA
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