Qualifications Profile
Versatile, results-driven, and growth-focused professional, with hands-on experience in market research and analysis, business administration, office management, clerical functions, and customer service. Equipped with solid educational background in marketing. Effective at leading and training staff and colleagues to improve productivity and achieve organizational objectives. Highly capable of working within fast-paced environment without compromising performance and results. Strategic planner and problem solver essential in addressing diverse business problems and concerns to streamline procedures toward sustainable growth. Equipped exceptional communication and interpersonal aptitudes in establishing rapport with colleagues and individuals with diverse cultures and backgrounds.
Education
Master of Business Administration in Marketing, 2017
President/Vice President, Graduate Marketing Association
Pace University, New York, NY, USA
Bachelor of Arts in Business Administration with Minor International Business, 2013
Dean’s List | Fundraising Chairman, Zeta Beta Tau
State University of New York at Oswego (SUNY), Oswego, NY, USA
Study Abroad, 2012
CAPA University, London, England
Summary of Relevant Experience
Market Analysis and Business Development
* Acquired knowledge in setting realistic goals by applying solid marketing and sales skills
* Generated weekly customized reports acquired from raw survey, customer satisfaction, and phone usage to be submitted to upper management
* Held responsibility in planning and executing marketing events for graduate marketing students including guest lectures, industry events, and social meetings in collaboration with executive board members
* Planned new methodologies to acquire customer intelligence
* Maintained active involvement with marketing calls to potential investors
* Assumed accountability in coordinating and communicating with a large and diverse group of individuals
Customer Service and Staff Training
* Collaborated closely with various clients in delivering on-time and accurate reports
* Organized and supported the Client Experience Team in planning and implementing staff training sessions on customer service best practices, new technology, and tool training
* Provided preferred report and ad hoc requests by efficiently and directly communicating with customers
Cross-functional Collaboration
* Played an integral role in developing effective cold call scripts leading to higher success rate
* Coordinated with colleagues in completing complex tasks
* Spearheaded three teams participating in strategy case competitions for three Fortune 500 companies including NBC/IBM, Publicis, and GroupM
Work History
Vilardi & Company, New York, NY
Account Coordinator 2017–Present
Cartier, New York, NY
Client Experience Intern 2016–2017
RailWorks, Farmingdale, NY
Shared Services Associate 2013–2015
Mutual of Omaha, Syracuse, NY
Intern 2013
National Securities, Uniondale, NY
Intern 2011
Awards and Honors
[3] Finalist, Strategy Case Competitions [NBC/IBM, Publicis, GroupM]
Technical Acumen
Simmons OneView | Neilson | Statista | JD Edwards Enterprise One ADP | QuickBooks
Microsoft Office Suite (Word, Excel, and PowerPoint) | Statistical Package for the Social Sciences (SPSS)
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