View Candidate Resume

Name: Danielle Russo
Last Updated: 2018-12-20
Phone #: 4805771178
Address: 1910 South Don Carlos
Mesa, AZ 85202
Address: 1910 South Don Carlos, Mesa, Arizona 85202
Phone: 480.577.1178


Multifaceted, detail-oriented, and performance-focused professional with extensive experience in logistics and transportation operations management. Armed with outstanding capabilities to analyze organization’s procedures; identify deficiencies and potential opportunities; and formulate operational solutions to increase reliability and improve productivity. Strategic leader, adept at utilizing out-of-the-box approaches in motivating and guiding staff to foster team unity toward the fulfillment of organizational goals and objectives. Equipped with articulate communication and strong interpersonal skills in cultivating and maintaining positive working relationships with individuals of diverse backgrounds.


Customer Service | Quality Assurance and Control | Sales and Auction Operations | Project Management
Staff Performance Evaluation | Regulatory Compliance | Policies and Procedures Development Inbound and Outbound Freight Operations | Strategic Planning and Implementation

Director of Operations Marketplace Logistics 2018–Present
▪ Render strategic direction to the teams on their daily assignments and tasks
▪ Guide develop team members while establishing a cohesive team environment between them within field and home office
▪ Promote LDM operating model and ensure attainment of team engagement and objectives
▪ Develop and deliver success criteria to obtain on-time-delivery and margin metrics by individual team member in accordance with market requirements and per mode of transport of each client
▪ Take full accountability for process redesign; system and tool strategy and implementation; operating metrics tracking and ranking; incentive systems; and partnership with LDM
▪ Succeeded in achieving desired team member satisfaction, on-time delivery objectives, client experience, and margin goals
▪ Led the inauguration of new and modified existing processes, policies, and procedures for clients and carriers daily and tactical engagement

Director of Carrier Engagement 2016–Present
▪ Provide oversight to the Carrier Assimilation Team on the company’s logistics and Central Dispatch operations, as well as to the Carrier Compliance and Client Care teams to inbound call center for carriers
▪ Take charge of automating onboarding process, implementing and monitoring KPI of carrier, and modifying mobile application
▪ Manage carrier pilot programs to reconnect carriers into the company’s network
▪ Spearhead the carrier engagement and processes execution to support carriers in completing SLAs of clients
▪ Observe strict compliance with policy, including broker aspect and drive service business
▪ Manage the integration of quantity per applications (QPAs) of the company and Central Dispatch call centers

Director of Transportation Operations 2015–2017
▪ Administered transportation activities within the country, while enforcing company policies and procedures regarding employee and customer conduct
▪ Assumed responsibility in analyzing work volumes; planning and tracking staffing levels to guarantee efficiency, work product quality, and customer service; assessing departmental performance based on KPIs and metrics; as well as in conceptualizing strategies for performance improvement
▪ Evaluated individual client performance in accordance with SLAs and standard operating procedures (SOPs)
▪ Facilitated safe and efficient transportation of customer vehicles from auction to designated areas
▪ Communicated department activities to customer account representatives and transporters
▪ Collaborated with customers, generated new business for auction, and provided resolution on problems during transportation process
▪ Brought significant contribution in providing strategic direction for the success of six markets; thereby enhanced the stability of regions, enabled the decrease in clients SLA, created efficiencies by removing non-operational functions with in-house and field teams, shortened the negative impact of the effect of inclement weather challenges, increased client awareness, and improved moral of overall team

Address: 1910 South Don Carlos, Mesa, Arizona 85202 Phone: 480.577.1178 Email:

Regional Market Director 2014-2015
▪ Handled the preparation and presentation of reports on trends and issues to the upper management
▪ Sustained productive working relationships with carriers, auction, internal and external employees, and clients
▪ Enhanced processes and carried out new structures to maintain high-performance culture for the team
▪ Directed and coordinated transportation activities within the southern region
▪ Exhibited competencies in rendering unparalleled customer service to the company’s carriers, partners, and employees
▪ Keenly tracked individual client performance to ensure fulfillment of SLAs

Manager Operational Excellence 2013-2014
▪ Displayed expertise in streamlining and executing new processes and procedures in all regions
▪ Functioned effectively as the client contact and liaison between the company and auction
▪ Offered high-level assistance to troubled auctions in resolving individual client issues on transportation
▪ Fulfilled various transportation functions during transitional periods
▪ Created a high-performing Triage Team for emergency situations within the Auctions Logistics Departments

Carrier Relations Manager 2013
▪ Oversaw a team accountable for all carrier communication during initial integration of the company and Manheim, for new carrier set up and compliance maintenance for existing carriers
▪ Presided over the mobile application training and adoption for newly hired employees
▪ Applied excellent communication skills in cultivating and retaining productive relationships with carriers

Dispatch Manager 2012- 2013
▪ Supervised all regional operations dispatchers on their assignments and activities
▪ Set strategic direction to the Regional Dispatch Team, while handling their performance evaluations
▪ Guaranteed the attainment of clients’ expectations and SLAs
▪ Held responsibility in monitoring very important person (VIP) transports for high profile executives

Program Coordinator 2012
▪ Assumed full accountability in managing the new specialized non-dealer accounts ▪ Facilitated training to dealers in utilizing 1Dispatch

Senior Administrator 2009-2012
▪ Guided all administrators on day-to-day functions for dealer sales teams
▪ Generated and presented reports on sales status and trends to GSM
▪ Supervised the Order Entry and Verify Department, while controlling the workflow between administrators and account managers
▪ Demonstrated proficiency in delivering outstanding customer service to dealers
▪ Partnered with dispatchers to maintain active communication with the Sales and Operations teams

Operations Manager 1999–2009
▪ Provided oversight to daily operations of company-owned trucks and drivers
▪ Took charge of developing new account for terminals and carriers, addressing maintenance and repair issues, and creating inbound and outbound loads
▪ Rendered effectual support in resolving claims issues
▪ Managed the recruitment, hiring, and training of new and existing employees

Earlier Position Held:

Customer Service Manager


Certification: Lean Six Sigma White Belt Certification

Training: Lean Daily Management Roadmap
Crucial Conversations
Unconscious Bias Leading Change


Act Now Be Bold Stay True Award, 2014 | Employee of the Year Award, 2011

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