Dynamic and goal-driven professional, offering broad-based experience in sales operations, account management, business development, and customer service. Adept at identifying growth opportunities, addressing business requirements, overseeing customer retention campaigns, improving brand promotions, analyzing complex issues and concerns, and formulating strategic solutions to business challenges. Equipped with exceptional ability to establish working relationships with all levels of professionals. Armed with excellent communication skills along with leadership, analytical, critical thinking, and problem-solving aptitudes.
AREAS OF EXPERTISE
Sales Management | Market Analysis| Complaint Resolution
Process Improvement | Strategic Planning and Implementation| Contract Negotiation
Confidential – IRVINE, CA
Senior Account Manager, Inside Sales and Medical Aesthetics 2013–2018
Positioned and differentiated Syneron-Candela’s 17 energy-based aesthetic systems with prospects and established customers in the areas of skin rejuvenation, tattoo removal, RF micro-needling, body contouring, laser hair removal, and women’s intimate wellness.
Offered hands-on support to sales teams in filling and managing their product pipeline within multiple regions including Northeast, Mid-Atlantic, Mid-West, and Canada.
Escalated customer issues to appropriate departments and maintain frequent contact with customer throughout the process for successful resolution and customer experience improvement.
Grew post market sales through system upgrades, competitive system replacement, business expansion, consumables and service agreements.
Generated and qualified sales leads by conducting calls to established customers and prospects along with marketing leads, trade-show registration, attendee lists, and targeted eblast campaigns for promotions, events and product updates.
Recruited regional and national programs to build brand awareness and close sales.
Navigated, tracked, and inputted all activities in company’s dedicated CRM System (Salesforce.com).
Surpassed year-over-year (YOY) goals and exceeded expectations from 2013 to 2018.
Promoted from account manager to senior account manager for excellent work performance.
Substantially contributed to the sale of medical aesthetics by attaining 158% goal for system sales closed and 155% of goal for appointments scheduled (2016), and (2017)
Exceeded 30% growth in revenue achieving 130% of goal and contributed over $2.7M in sales (2017).
Achieved goal by 130% and 125% for consumables and system sales respectively (2018).
KIMBERLY CLARK (CONTRACTED MATTSON RESOURCES) – LAKE FOREST, CA
Complaint Analyst for Medical Devices, Mattson Resources 2012–2013
Received and processed complaints escalated from internal and external customers related to products manufactured and or distributed by the company in a manner consistent with all laws and regulations for medical devices both in US and International Market.
Escalated injury complaints to necessary regulatory and quality department heads for action.
Collaboratively evaluated information, reports, and data and provided recommendations for process improvements.
Facilitated in the investigation, writing, and submission of Medical Device Reporting (MDR).
Assisted Quality/Regulatory Departments in FDA Audit preparation.
ROCHE LABORATORIES / GENENTECH – NUTLEY, NJ; SAN FRANCISCO, CA (1997–2011)
Account Manager 1999–2011
Drove efforts in enhancing sales and market share for the injectable and oral products within key pharmacy benefits managements (PBMs), regional managed care organizations (MCOs), and managed Medicaid accounts.by formulating account management strategies, negotiating profitable contracts and rebates, and attaining positive formulary access.
Administered 15 product portfolios within oncology, hepatitis C, rheumatoid arthritis (RA), asthma, osteoporosis, ophthalmology, and growth hormone deficiency.
Established care training program regarding pull- and push-through initiatives for the Western Regional sales force consisting of 150 territory managers.
Held responsibility for care tools with effective managed care messaging to providers.
Developed strategic key relationships with MedImpact, Hawaii Medical Service Association (HMSA), United / PacifiCare CA, Care1st, inland empire health plan (IEHP), Molina, and Cal Optima.
Significantly improved regional sales goal attainment from 97% up to 106% by redesigning prescribing habits of 17% of providers.
Made major contribution in writing the initial managed market strategic and tactical business plan for Pegasys, consequently earning distinction as the preferred pegylated interferon for the hepatitis C treatment and attaining dominant market share with approximately 65% of managed markets.
Improved KOL product advocacy for Pegasys at CIGNA, growing account MS to 48.5% vs. national MS by 14.5%.
Drove medical policy change for Xeloda and Avastin combination (off-label), thus increasing prescriptions by 34% at HMSA in 2007 and resulting in an unprecedented policy change.
Received formulary exclusivity thereby securing approximately $6.5M in CellCept annual sales, and maintaining 98.4% market share for two years post-patent expiry.
Constructed a strategic marketing and tactical plan for Boniva and worked with a region, which experienced a 6% decline in overall bisphosphonate market volume, consequently doubling prescription volume within United Healthcare/PacifiCare CA.
Successfully increased Xenical sales by 250% at Lindora Clinics which was distinguished as the largest Southern California account.
Obtained Special Achievement Awards in surpassing sales objectives in 1999, 2000, 2003, 2004, 2005, 2007, and 2008.
Obtained the President’s Club Award in 2004 for exceeding all sales goals and initiating educational and training programs.
Earned health industries research companies (HIRC) Best Account Manager National Award in recognition for excellent work performance in 2007 and 2008.
Earlier Position Held
ROCHE LABORATORIES / GENENTECH – NUTLEY, NJ; SAN FRANCISCO, CA
Neurology Specialist Representative
INDEPENDENT CONSULTING – LAGUNA NIGUEL, CA
Master of Business Administration Concordia University | Irvine, CA
Bachelor of Arts in Sociology and Classical Arts Mills College | Oakland, CA
PBM Services Overview ESI
Specialty Pharmacy Management Priority Healthcare | Negotiations | Developing Executive Presence Effective Business Presentation | Marketing and Managing Customer Programs | Strategic Planning | Oncology/Transplantation Preceptorship