»Sabrina Lynch, PMP
-=Manager ~ Senior Manager ~ Director=-
Area of Focus: Project Management ~ Continuous Improvement
Highly organized, seasoned, and results-driven professional with broad experience in all facets of process development and operations. Equipped with proven expertise in streamlining employee priorities and responsibilities to form bandwidth for high-value-added organizational activities. Skilled at combining vision, strong industry knowledge, and leadership abilities to handle large-scale projects across a considerable geographic footprint and coordinating with front-line employees and senior executives. Armed with solid interpersonal, communication, critical, and time management aptitudes to achieve set-forth objectives and targets. Technically proficient with Microsoft Office (Word, PowerPoint, OneNote, OneDrive, Outlook), Adobe PDF, SAP software, and Survey Monkey; combined with expertise in Excel formulas (basic, VLOOKUPS, TRUE/FALSE, color valuations, pivot tables, and filters).
Project Administration | Revenue Growth | Change Management | Research and Data Analysis
Strategic Planning and Execution | Cross-functional Collaboration | Staff Supervision | Problem Resolution
»Pacific Gas and Electric Company (PG&E) | San Francisco, CA
»Manager, Gas Support Services 2014–Present
*Render expert oversight to 11 supervisors and 185 International Brotherhood of Electrical Workers (IBEW) clerical employees, responsible for critical business support for Gas Support Services operations system-wide throughout full territory with 70,000 square-miles in Northern and Central California.
*Form a new company standard by leading reorganization, uniting 250 clerical employees into one organization.
*Prepared service level agreements clearly outlining accountability metrics, specified employee tasks, and priorities, thereby boosting employee productivity by 40%.
*Abolished non-value-added activities to create bandwidth for critical business task support, which resulted in saving $9.5M for the past three years.
*Effectively removed 75 positions in excess of business needs by utilizing projected natural attrition.
»Manager, SmartMeterTM Field Delivery 2011–2014
*Carried out the upgrade of gas and electric meter, from analog to SmartMeter, for 10,500,000 residential, commercial, and agricultural customers system-wide while supervising 6 supervisors, 150 IBEW hiring hall employees, and 300 contracted workers.
*Directed all aspects of meter installation rollout, from development of new processes for meter exchange in non-traditional meter locations up to resolution of meter connectivity issues and network redundancy.
*Devised and applied the SmartMeter Opt-Out program for technology-sensitive customers through cross-functional collaboration with Government Relations, Sourcing, Billing, and Meter Deployment staff and executive leaders, ensuring California Public Utilities Commission mandate compliance.
*Conducted company-wide transition of project skills, resources, and techniques to attain operational business goals and generated training and transition documentation.
*Held responsibility in facilitating knowledge transfer on critical business activities as well as seamless transition for long-term business operations ahead of schedule.
*Succeeded in fulfilling customer requirements and removing roadblocks toward smooth transition of SmartMeters by optimizing current resources for strategic deployment activities.
»Program Manager, Strategic Planning and Network Design 2008–2011
*Fully administered project management requirements linked with third-party vendor design for gas and electric SmartMeter data transmission on company or third-party facilities, encompassing initial requests for meter connectivity transition of associated meters.
*Supervised network equipment design and construction of company and third-party structures, transition of meters to bill of radio-frequency data, and application of revised criteria for meter connectivity.
*Composed and implemented strategies for meter installation and connectivity in non-traditional environments and underground locations.
*Enabled proper utilization of present technological abilities by conducting keen scrutiny on requirements and maintaining communication with third-party vendors.
*Diminished backlog by 500,000 meters and lessened the need for physical meter reads across the 70,000 square-mile territory, thus saving significant operational overhead costs for the company.
Earlier Positions Held:
Senior New Business Representative
Utility Clerk | Typist
Senior Director’s Assistant
»»»Education and Credentials
Master of Business Administration, with Emphasis in Organizational Leadership, 2016
Brandman University | Fairfield, CA
Bachelor of Arts in Organizational Leadership, 2012
Chapman University | Orange, CA
Project Management Professional (PMP) Certification, Project Management Institute | 2011
Project Management Institute
Stage Manager, Missouri Street Theatre | 2015–Present