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CANDIDATE PROFILE
Name: CONNIE PALMER
Last Updated: 2019-06-27
Email: cp.dallasred@gmail.com
Phone #: 2146322214
Address: 505 Farine Drive
Irving, TX 75062
RESUME
CONNIE PALMER, GPHR, SHRM-SCP, SHRBP, PHR
505 Farine Drive
Irving, Texas 75062
214.632.2214
cp.dallasred@gmail.com


Accomplished and results-driven HR executive with comprehensive experience in all facets of human resources operations, encompassing, change management, succession planning, talent assessment and development, organizational design, and employment and labor law.

* Recognized for proven expertise in creating and implementing unique and impactful initiatives; deploying HR processes and best practices; and formulating and facilitating associate-oriented programs that optimized performance, retention, and the overall employee experience.
* Known for hard-earned reputation and impressive portfolio of HR achievement; backed by solid human resource and organizational development success.
* Innovative, strategic leader and thought partner with solid operational and managerial background, and outstanding ability to develop and lead top-performing teams toward the achievement of organization goals and objectives.
* Known for strong work ethic and effectiveness in working with diverse teams and establishing long-term relationships and strategic alliances with key business partners to identify and maximize new growth opportunities.

AREAS OF EXPERTISE


• HR Operations Management
• Program Implementation
• Talent Management and Development
• Applicant Assessment and Selection
• Business and HR Consulting
• Executive Team Oversight
• Strategic Planning and Implementation
• Employee and Labor Relations
• Compensation and Rewards
• Staff Supervision and Team Leadership
• Relationship and Partnership Building
• Policy and Procedures Enforcement


PROFESSIONAL EXPERIENCE

NEOVIA LOGISTICS * IRVING, TX
Vice President of Human Resources –Americas Operations and Business Development May 2018–Present
* Execute high-impact succession planning, high potential development, and performance management to attain business goals and top talent bench improvement
* Provide strategic advice to HRBPs and line leaders by initiating effective organization design approaches
* Deploy standard process to secure goal attainment and supported the deployment of other business plans
* Work under the direct supervision of senior executive team focused on enhancing communication effectiveness and efficiency, aligning direction, addressing conflicts, and generating sound decision
* Serve as thought partner for senior leaders by applying business knowledge to define people, process, culture, and technology opportunities to expand organizational capabilities
* Implement measurable economic and market competitive strategies that drove top line growth and productivity
Notable Accomplishments:
* Provide strategic direction to a staff of five direct and 30 indirect reports while controlling the annual HR budget
* Led the integration of HR teams that assisted both Commercial (Sales) and Operations in successfully launching the largest, new business for enterprise garnering $25M in annual revenue
* Implemented consistent recruitment branding to increase attraction and retention of quality direct hire candidates, while decreasing use of temporary labor by -17% YoY
* Facilitated significant and positive changes on processes surrounding responses to unemployment claims, resulting in cost avoidance of 300K in FY 2018
* Earned promotion from director to Vice President of Human Resources in 2019

Director of Human Resources May 2018–Present
* Provide expert oversight to a global third-party logistics provider focused on driving sales and business development
* Initiate strategic insights for the development of all business proposals and decisions on business discussions to impact business development and labor resourcing, while supervising HR functions for the deployment of all new business awards
* Direct HR related initiatives associated with start-up, merger and acquisition activities, closure, and turnaround
* Present proposals in alignment with HR-related items in request for proposal (RFP)
* Administered complex employee hiring, separation, terminations that involved discipline process, reductions in force, redundancy plans, large reorganization, and indefinite layoff
* Capitalized on relevant labor laws in resolving issues and conflicts with training managers and employees
* Ensured compliance with all labor law standard in handling reporting and actions with external attorney, litigation support, arbitration management, and company policy interpretation
* Keep abreast of practices, policies, approaches, systems, and issues of operations, as well as deployed special provisions including short- and-long term incentive programs, equity, and non-financial reward and recognition
* Provide HR leadership to C-levels leaders, including chief financial officers (CFO), chief information officer (CIO), chief legal officer (CLO), and chief operating officer (COO)
Notable Accomplishments:
* Led the successful implementation of the first global IT talent review process
* Directed the organizational restructuring of Legal Team, along with the deployment of skills assessment for the Finance Team
* Developed and launched a, “playbook” for HR team use for all new business

DAVITARX * DALLAS, TX (DIVISION CLOSED)
Senior People Services Manager Sep 2017– May 2018
* Designed applicable HR strategies and solutions through utilization of HR and business information and close coordination with senior managers and other functional leadership
* Worked with the Legal Team in evaluating incentive plans before the implementation
* Created incentive compensation plan for two newer positions, subsequently offered to approximately 120 employees
* Oversaw the day-to-day performance management guidance for leadership which involved coaching, counseling, career development, and disciplinary actions
* Maintained updated on current business challenges, opportunities, strategic direction, industry trends within competitive environment
Notable Accomplishments:
* Improved working relationships and morale, while optimizing productivity and retention through effective management and employee collaboration
* Collaborated with other team members in coordinating reduction in force (RIF) that drove significant impact for over 100 employees

ESSILOR OF AMERICA * DALLAS, TX
Senior HR Business Partner Aug 2016– Sept 2017
* Offered effectual assistance to 1,200 employees across more than 30 states in delivering HR strategy and establishing partnership with the largest division within the organization
* Performed thorough analysis to determine training needs for client groups
* Successfully recognized emerging talent and high potential employees
* Facilitated planning sessions with the Leadership Team for the implementation of a large-scale reorganization
* Initiated the organizational and cultural change by implementing mentorship courses for leaders
Notable Accomplishments:
* Conceptualized a robust development plans that maximized internal promotions in conjunction with senior leadership
* Spearheaded the implementation of the organization’s first full talent succession review program that involved a 9-box discussion and identification of time-bound action items
* Led the headcount reduction and budgetary savings as part of the smooth company-wide reorganizations

MEDASSETS (ACQUIRED BY VIZIENT) * PLANO, TX
Strategic HR Business Partner Jun 2015– Apr 2016
* Facilitated trainings for leaders regarding conflict management, staff planning, and organizational management
* Administered the mapping of all employees to new organization
* Implemented HR leadership initiatives for two divisions in the organization in support of over 800 employees throughput more than 12 states using different business models per division
* Developed and deployed retention strategies that assisted the growth and stability improvement of business
Notable Accomplishments:
* Designed integration tools and overall plan before and throughout the acquisition process in conjunction with both MedAssets and Vizient leadership
* Boosted scores by delivering effective mentorship for leadership on employee engagement plans and tools
* Spearheaded the rollout of an assessment tool for teams that generated insight on work styles and ways in streamlining synergies and efficiencies

AMERISOURCEBERGEN * FRISCO, TX
Senior Human Resources Manager Nov 2010– Jun 2015
* Acted as key team member focused on dealing with due diligence, acquisition, and integration of the organization’s first and former United States business
* Served as a multifaceted key member, team lead, and business partner for numerous business units, such as third-party logistics and pharmaceutical distributor with 250 associates; a specialty pharmacy with 350 associates; and a business unit delivering specialty logistics for global clinical trials with 2,000 associates across 52 countries
* Regularly communicated with business leadership in developing and implementing plans for associates as well as performing succession planning for directors and higher management
* Worked with the professionals in Operations and Finance departments in restructuring sales commission plans
* Played an important role in the deployment of enterprise-wide special initiatives for global expansion
* Led the global organization integration with an acquisition that involved the HR and organizational effectiveness (OE) strategies development
Notable Accomplishments:
* Maximized internal promotions by deploying associate-oriented programs that improved productivity on work schedules and maximized career path opportunities such as metrics and key performance indicators (KPIs)
* Restructured the sales commission plan and enforced a tiered approach in enhancing planned savings of over $200K in the first year through close collaboration with vice president of sales, vice president of business development, and director of finance
* Received full support from the president and department director to temporarily suspend recruiting efforts through presentation of an innovative proposal for the success profile for two identified key positions within logistics business with historically long-time-to-fill rates
* Integrated top performers to the team through assigning of strategic roles to help in areas of key traits recognition, job descriptions update, interview guides, and succession planning
* Substantially reduced time-to-fill rates by more than 15% and brought candidates improvement which were indicated by business leaders

PRESBYTERIAN VILLAGE NORTH * DALLAS, TX
Director of Human Resources Mar 2010– Nov 2010
* Carried out key duties, involving employee relations, policy compliance, training, litigation, budget metrics, and management of 500-employee continuing care retirement community
* Applied solid knowledge of employee interview, promotions, performance management, leadership development, and organization planning in organizing and facilitating ongoing training of staff
* Trained managers and employees in performing assessment of developmental needs
* Supervised the leadership team discussion regarding the critical assessment and selection of competencies to drive business success, while developing strategic plans in cascading competencies to each level of the organization in alignment with performance objectives and outcomes
* Supported senior management in modifying company policy, merit, and salary structure guidelines
* Administered the establishment of HR metrics related to turnover, training, investigations, family medical leave (FMLA) tracking, and budgetary buy-down logs
Notable Accomplishments:
* Worked closely with the director of recruiting in developing and implementing job description templates, job families, and compensation structures for clinical positions, that led to new hire costs reduction of over $3 per full-time equivalent (FTE)

EDUCATION

Bachelor of Science in Business Administration and Management, Aug 2004
University of Phoenix, Dallas, TX

CERTIFICATIONS

Certified Global Professional in Human Resources (GPHR)
SHRM Senior Certified Professional (SHRM-SCP)
Certified Strategic Human Resources Business Partner (sHRBP)
Certified Professional of Human Resources (PHR)
Certified Trainer, 7 Habits of Highly Effective People
Certified Trainer, Crucial Conversations

TECHNICAL SKILLS

MS Office Suite (Word, Excel, Outlook, and PowerPoint) | Workday | Taleo | PeopleSoft | SuccessFactors


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