Jennifer Henderson
27611 Roanoke Way, Westlake, Ohio 44145
440.667.9918
jhenderson6686@gmail.com
CREATIVE RETAIL MANAGER
QUALIFICATIONS PROFILE
Goal-driven and intuitive professional with extensive experience
in managing all aspects of daily multi-location retail
operations. Well-versed in handling new store openings, managing
vendors, buying, designing fixtures, and organizing schedules
and events. Recognized for analytical problem-solving skills in
developing creative solutions to complex issues. Adept at
building, motivating, and leading teams of professionals to
achieve positive results. Equipped with articulate communication
and interpersonal skills in forming positive work relationships
with professionals of all organizational levels. Proficient with
Microsoft Office Suite (Word, Excel, and PowerPoint).
AREAS OF EXPERTISE
Visual Merchandising
Customer Experience
Personnel Recruitment, Training, and Development
Strategic Planning and Implementation
Customer Service
Time and Resource Optimization
Visual Operations
Fixture and Store Design
PROFESSIONAL EXPERIENCE
Charming Charlie – Westlake, OH
General Store Manager Mar 2014–Present
Provide leadership to district-level hiring and recruitment for
management bench, while supporting and leading another location.
Manage staffing requirements, which include recruiting,
training, motivating, and supervising 11 associates into
management or higher management roles throughout the district.
Gather weekly district feedback on people, product, and
experience for reporting to corporate office. Define goals and
action plans to drive the team in meeting tasks, customer
experience, and sales targets. Participate in regional
conference calls for feedback and information.
Accomplishments:
- Played an integral role in enabling the store to be
included in the top 20 in the company in terms of overall
performance in ADS ($35), conversion (43%), and annual sales
goals ($2.5M) from 2015 to 2018
- Gained distinction for being selected as the district
visual store manager in creating innovative concepts that
effectively translate in each location based on company
direction, which entailed conducting a visual workshop to
educate and prepare for a corporate visit in Columbus, Ohio
- Made significant contributions in boosting the store’s
overall customer capture rate by 5% in one month, thereby
exceeding company goals and maintaining position as one of the
top 10 in the company to date
- Formulated and executed strategic action plans that
resulted in 5% reduction in sales deficit and 1.2% increase in
ADS
Charming Charlie – Lyndhurst, OH
Senior Assistant Store Manager Apr 2012–Mar 2014
Facilitated training and supported associates through brand
standards. Prepared weekly schedules and availability to
maximize payroll and align with business needs. Conceptualized
and implemented visual updates and task procedures based on
company guidelines. Utilized strong understanding of product
assortments, merchandising, and field management to maximize
capability to meet sales and profit goals.
Accomplishments:
- Earned selection to lead the New Store Opening Corporate
Team for location #267 Pittsburgh in October 2013
- Received recognition as the top MTD Sales Manager for
District in May, August, and September 2013
- Served as the district lead for senior and full-time
manager conference calls on people development and improvement
- Developed an Excel spreadsheet tracker for the district
to provide better visibility of sales managers’ accountability
Victoria’s Secret – Richmond Heights, OH
Active Store Manager Jan 2012–Apr 2012
Supervised all categories and overall appearance of the store,
which included planning and implementing visual merchandising
and store layout. Designated store management roles with focus
on boosting overall store business results. Presided over store
meetings related to shrink, launch items, and learning
laboratories for all associates. Organized store schedules for
all management and associates, along with events coming up for a
particular week.
Accomplishment:
- Spearheaded the development and execution of innovative
strategies that brought forth 15% increase in overall appearance
in one month
Victoria’s Secret – Richmond Heights, OH
Category Manager Sep 2010–Jan 2012
Directed customer experience through ownership of lingerie and
beauty business categories. Recruited and built all staff, which
involved conducting interviews with qualifying candidates.
Accomplishments:
- Rendered hands-on assistance to management with the
operational implementation of the store’s visual updates, thus
driving 80% overall customer experience
- Guided the team in continuously improving loss
prevention assessment scores
- Oversaw lingerie and beauty plan sales, achieving 18%
increase in Lingerie sales within the first month
Victoria’s Secret – Beachwood, OH
Beauty Supervisor May 2009–Sep 2010
Offered consultative support and guidance to customers and
associates. Contributed in enforcing and maintaining the visual
standards in the Beauty and PINK brand categories.
Accomplishment:
- Participated in the effort to mitigate the location’s
loss prevention result to guarantee the store graduated from the
company’s Loss Prevention Awareness Program
EDUCATION
Bachelor of Science in Fashion Merchandising, Minor in Business
and Marketing, Aug 2009
Kent State University, Kent, OH
COMMUNITY INVOLVEMENT
Member, WomenSafe, Inc., the Green House
|
|
