Address: 6623 North Oliphant Avenue, Chicago, Illinois 60631
Growth-focused, detail-oriented, and dedicated professional, with extensive experience in all facets of general business development, project administration, strategic planning, and operations management across major non-profit organizations. Skilled at supervising staff and agencies to exceed management expectations, while ensuring organizational success. Equipped with outstanding communication, analytical, and organizational abilities; complemented with capabilities to establish strong, professional relationships with individuals of diverse backgrounds. Core competencies include:
Policy and Procedure Development ~ Continuous Process Improvement ~ Program and Event Management
Quality Assurance ~ Global Relations and Community Engagement ~ Public Speaking
Post-graduate Certificate in Business Administration and Executive Leadership
The Wharton School of Business at the University of Pennsylvania - Philadelphia, PA
Master of Science in End of Life Studies
Marian University - Fond du Lac, WI
Bachelor of Arts in History and Political Science
Northern Illinois University - DeKalb, IL
Associate of Arts in Secondary Education
College of Lake County - Grayslake, IL
Gift of Hope Organ & Tissue Donor Network - Itasca, IL
Manager, Donation Specialists Apr 2010–Present
Expertly lead the organizations regional authorization strategy, which includes development, sales, and operations initiatives within Northern Illinois and Northwest Indiana.
Function as subject matter expert (SME) on donation authorization and driving business and relationship development activities of a cross-functional team influencing physicians, nurses, and donor families in the intensive care unit (ICU) setting to secure organ and tissues donations.
Hold full responsibility in managing 14 full-time remote-based employees involving 2 supervisors.
Perform clinical assessments and provide highly motivational and persuasive communication plans to ensure positive donation outcomes.
Develop organizational priorities by designing new processes and programs, and improving existing practices supporting the successful achievement of organizational and departmental goals.
Identify and solve current and future staffing needs based on departmental and individual performance trends while forecasting attrition and planning talent acquisition to keep up with the market demand and organizational growth.
Establish and enforce internal and external policies such as board and committee bi-laws, clinical pathways and partner Memorandum of Understanding (MOU), along with internal and external workflows to secure and advance the work of the organization.
Prepare and present personalized presentations fostering trust and rapport with customers, while gaining insight into donor motivation, influencing partnerships and increasing collaboration toward boosting referral activity and rates of authorization, while enhancing family engagement and post donation satisfaction.
Organize and maintain needed documentation to satisfy regulatory and compliance requirements from CMS and other industry oversight agencies.
Earned promotion throughout tenure from donation specialist to supervisor to manager for exemplifying excellent performance.
The Cradle & Cradle Foundation - Evanston, IL
Director of Development and Manager of Community Outreach Oct 2005–Mar 2010
Determined market fundraising prospects, conducted business and market research, performed strategic planning, cultivated professional relationships, as well as sponsoring gift solicitation which grew corporate partners and support by 80%.
Applied 80/20 principal to target high-capacity and probability donors along with personalized donor engagement strategies which involved rapport building, donor motivation identification, and cases execution for support; increased private contributions by 17% for funding streams including annual and monthly giving, individual giving, and employee matching.
Collaborated with interested groups and individuals to raise awareness regarding adoption laws, ethics, and best practices when caring for a woman experiencing unplanned pregnancy and considering adoption.
Oversaw the expansion of the Silver Cradle Award program.
Offered hands-on support to various events including The Cradle Classic golf outing, The Cradle Ball and the Silver Cradle awards ceremony, Christmas at The Cradle, and the Cradle Family Picnic.
Communicated with referral resources to follow-up and share referral outcomes, which resulted in increasing professional referrals by 20%.
Earlier Position Held:
Staybridge Suites by Holiday Inn - Glenview, IL
Director, Sales and Marketing
Candlewood Suites - Schaumberg, IL
Manager, Sales and Marketing
Abercrombie & Kent International, Inc. - Oakbrook, IL
Product Manager and Sales, American Express Platinum Tours – S. America
Abercrombie & Kent International, Inc. - Oakbrook, IL
Coordinator, Customer Service
Apple Vacations - Elk Grove Village, IL
Representative, Customer Service
Holiday Inn Sales Training, Staybridge Suites by Holiday Inn
Candlewood Suites Sales Training, Candlewood Suites
Crucial Conversations Training, Gift of Hope
Hostage Negotiation and Crisis Intervention Training, Gift of Hope
Cultural Competency Training, Gift of Hope
Member, United Network for Organ Sharing (UNOS)
Member, North American Transplant Coordinators Organization (NATCO)
Member, Association of Organ Procurement Organizations (AOPO)
Member, Association of Death Educatory and Counselors (ADEC)
Event Volunteer, The Bryan Bickel Foundation –Bick’s Pits (Animal Welfare)
Founding Member and Director of Development, The Lynn M. Coomans Memorial Golf Outing benefitting JDRF of Southeast Wisconsin
Director, The Edison Park (Chicago) Community Counsel and Chamber of Commerce
Safari Leader/Agent Liaison, Kenya and Tanzania
Subject Matter Expert/Consultant, Television Series – Chicago Med, NBC Television
Contributor, “Do Funerals Matter: The Purposes and Practices of Death Rituals in Global Perspective” (Hoy, 2013 p.94)
Microsoft Office Applications (Word, Excel, PowerPoint, Teams, StaffHub, and One Drive) | iTransplant | Sales force
ServiceNow | Cornerstone | Cerner | MEDITECH Systems | Epic | The Raiser's Edge
Dziedzic, S. (2006). Adoption Law & Ethics in Healthcare. Feinberg School of Medicine at Northwestern University Medical Center, Chicago, IL.
Dziedzic, S. (2007). Adoption: A Safe & Realistic Option. Rotary International, Evanston, IL
Dziedzic, S. (2013a). When Worlds Collide: An OPO Professionals Perspective on Becoming a Donor Family. North American Transplant Coordinators Organization, Atlanta, GA
Dziedzic, S. (2013b). When Worlds Collide: An OPO Professionals Perspective on Becoming a Donor Family. Association of Death Educatory and Counselors, Anaheim, CA
Dziedzic, S. (2013c). When Worlds Collide: An OPO Professionals Perspective on Becoming a Donor Family. Transplant Recipients International Organization, Philadelphia, PA
Dziedzic, S. (2015). Legal, Ethical & Regulatory Aspects of Donation. University of Illinois College of Medicine, Springfield, IL
Dziedzic, S. (2016). Caring for Donor Families: Physician Roles and Responsibilities. University of Illinois College of Medicine, Springfield, IL
Dziedzic, S. (2017a). Key Considerations Associated With The Processes of Donation, Procurement and Transplantation.
North American Transplant Coordinators Organization, St. Louis, MO
Dziedzic, S. (2017b). Key Considerations Associated With The Processes of Donation, Procurement and Transplantation. Illinois Coroner Association, Springfield, IL
Dziedzic, S. (2017c). Key Considerations Associated With The Processes of Donation, Procurement and Transplantation. University of Illinois College of Medicine, Springfield, IL
Dziedzic, S. (2018). Caring for Donor Families. Illinois Coroner Association, Itasca, IL
Dziedzic, S. (2019a). Does Donation Really Benefit Donor Families? All Signs Point to Yes! Association of Organ Procurement Organizations, Houston, TX
Dziedzic, S. (2019b). Does Donation Really Benefit Donor Families? All Signs Point to Yes! Illinois Coroner Association, Springfield, IL
Dziedzic, S. (2019c). Does Donation Really Benefit Donor Families? All Signs Point to Yes! North American Transplant Coordinators Organization, Seattle, WA
Dziedzic, S. Gift of Hope Organ & Tissue Donor Network. (2017). Key considerations in donation: Procurement and transplantation