QUALIFICATIONS PROFILE
Challenge-driven, customer-focused, and multifaceted professional, offering wide-ranging experience in
organizational leadership, business and operations administration, and project management. Adept at supervising
and training cross-functional teams to improve overall performance; as well as conceptualizing and executing
innovative plans to achieve bottom-line results and continuous progress. Recognized for strong work ethic; able to
work well under pressure and resolve complex issues and concerns.
CORE COMPETENCIES
Budget Control | Financial Reporting | New Product Development | Application Automation
Customer Service and Relations | Regulatory Compliance | Process Optimization
PROFESSIONAL EXPERIENCE
STAR MARINE DEPOT CORPORATION, CORAL SPRINGS, FL
Founder | Chief Executive Officer (CEO) 2000–2019
Displayed leadership skills in creating business and technical teams for the company’s e-commerce marine websites; as well as in supervising development teams located across North America
Developed and implemented business approach and technical functionally to attain customer ease-of-use and guarantee back office management of a multimillion-dollar startup
Administered business requirements, design, programming, and application testing
Took charge of product selection, legal requirements, risk assessment, technical user presentation, website theme design, and code design
Steered efforts in completing user acceptance testing and website implementation
Notable Accomplishments
Implemented credit card fraud automation which reduce order fraud by over 50%
Created new site designs for mobile, tablets and desktop easy of use and customer ordering
Developed Search Engine Optimization (SEO) software structure to enhance product placement on all search engines
AMERICAN EXPRESS CORPORATION, PLANTATION/WESTON, FL
Development Leader 1997–2000
Directed project managers, programmers, and business systems and operational analysts in designing key distributed automation applications for customer service business utility
Supervised teams in preparing common modules, object-oriented design, and n-tier middleware, as well as in utilizing emerging technology
Managed architectural design for customer service automation, service delivery platform (SDP), and multiple mainframe and distributed/intranet/extranet applications
Notable Accomplishments
Led teams in the establishment of automation technology for customer service for North and South America, thus saving approximately $150M per year
Improved business functionality and decreased processing cost in collaboration with critical business partners for the development of business direction and architectural system designs
Minimized system processing cost by $1.2M through demand management review of all department applications causing changes to existing application architecture and business rule enhancements
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