View Candidate Resume

Name: Sandra Valdes
Last Updated: 2019-09-25
Phone #: 9734959638
Address: 1100 Frank E Rodgers Blvd. S Apt. 356
Harrison, NJ 07029
 Harrison, New Jersey 07029
 973.495.9638



Seasoned, multifaceted, and performance-focused professional, with broad-based experience in all aspects of technical project management. Possess expertise in handling and accomplishing various technical projects within the allotted budget, time frame, and client specifications. Display skills in requirement analysis while maintaining compliance with company standards and regulations. Display effectiveness in developing strong relationships with various industry professionals to meet client requirements toward business growth and development. Employ articulate communication skills in interfacing with diverse individuals by using bilingual fluency in English and Spanish with working knowledge of Portuguese.


 Project Management
 Risk Mitigation
 Client Interaction
 Reporting and Documentation
 Technical Support
 Cross-functional Collaboration
 Training and Development
 Process Improvement


Project Manager, NBCUniversal 2018–Present
 Provide Project Management services to NBCUniversal with O365 migrations, including requirements gathering, as well as initiation, planning, execution, and monitoring for 40,000 users and process improvements
 Perform cyber security control rollout through Intune and mobile application management (MAM) for 15,000 users, which were already on O365; implement the policy along with O365 upgrades to the remainder of the company of 25,000 users
 Worked on the ongoing redesign of the website, which includes daily scrum and bi-weekly stakeholder project status meeting, financial reporting, weekly reporting, and risk mitigation, developed project charter during initiation phase, planning, execution, and monitoring, along with budget tracking

Project Manager, IT Infrastructure Projects 2011–2017
 Took charge of overseeing simultaneous information technology (IT) infrastructure projects
 Demonstrated skills in recognizing, evaluating, and prioritizing project risks to ensure on-time project completion within the assigned budget
 Directed multiple teams and delivered post-migration coverage
 Prepared documentation and maintenance of technical procedures and support-level protocols
 Developed pre- and post-migration reports including frequently asked questions (FAQs), as well as lessons learned and best practices
 Served as liaison on matters associated with NBCUniversal business
 Updated project documents and submitting weekly and monthly project status reports to stakeholders

Projects Handled:

2016–2017 Project Name: Global Exchange 2016 Email Migration (40,000 Mailboxes)
Role: Project Manager
Company/Client Name: NBCUniversal
 Migrated 40,000 mailboxes to the new on-prem Exchange 2016 domestic servers
 Created project charter including assumptions, known risks, and constraints
 Took charge of recognizing stakeholders that would be impacted by the project
 Spearheaded collocated and virtual cross-functional teams by organizing weekly leadership status meetings and daily meetings in collaboration with core project team to guarantee proper execution and monitoring of overall operations
 Held full responsibility in administering assigned budget, while ensuring stakeholder acceptance of final product and closure of project artifacts

2016 Project Name: Exchange 2016 Infrastructure Build
Role: Project Manager
Company/Client Name: NBCUniversal
 Established stakeholder engagement, created communication management plans, and facilitated procurement selection meetings.
 Ensured the delivery and configuration of V-block cabinets based on SOW documentation by leading external resources and internal teams.
 Led the development and management of $2.4M budget, while coordinating weekly stakeholder and daily project team meetings.
 Handled the closure of all procurement and project documents during project completion process.

2015–2016 Project Name: AirWatch Rollout (15,000 iOS Devices)
Role: Project Manager
Company/Client Name: NBCUniversal
 Managed AirWatch rollout for all company-owned iOS devices
 Developed and implemented user communications adoption plan and handled internal labor budget
 Delivered weekly status and monthly trend analysis reports to demonstrate progress, while directing monthly lessons learned meeting to gauge user experience and resolve technical issues
 Assumed accountability in arranging all project documents from execution to completion

Helpdesk Manager 2008–2011
 Managed all operations of helpdesk, responsible for the delivery of 1st and 2nd level support to 2,000 users
 Hired, developed, and led a team of 10 analysts, including administration of annual performance evaluation
 Acted as final escalation point and created workshops and surveys to meet and exceed customer requirements
 Administered end-user support expectations through the execution of self-service support web portal
 Assessed helpdesk performance by reviewing customer survey feedback and monitoring statistical measuring reporting tools
 Initiated methodologies toward the improvement of first-call resolution to manage end users’ perception
 Involved in upper management meetings to effectively manage change control, escalation, and trend reporting
 Coordinated with end user through email regarding several technical issues and IT best practices
 Presided over the negotiation and management of third-party suppliers to ensure competitive pricing
 Rendered support in defining staffing requirements for the migration project of Windows 7 computers, as well as in providing appropriate resources

Earlier Positions Held:

Operations Team Lead
Helpdesk Support Analyst


Bachelor of Science in International Trade and Marketing: 2009
Fashion Institute of Technology, New York, NY, USA
Graduated cum laude

Study Abroad Program: Apparel and Accessory Markets: 2009, FIT, Buenos Aires, Argentina
College Practicum, C&A, Buenos, Argentina

Associate of Applied Science in Fashion Merchandising Management: 2006
Fashion Institute of Technology, New York, NY, USA

Diploma in Data Center Support: 1998
Chubb Institute, Parsippany, NJ, USA


Certifications  CSM Certification: Apr 2019
 Project Management Professional (PMP) Certification: Oct 2019
Project Management Institute (PMI)
 Information Technology Infrastructure Library (ITIL) Certified: 2016
Hewlett Packard Education Services
Training  Project Management Professional - Comprehensive Training (200 Hours): 2018
BTII Institute, West Orange, NJ
 Mastering Microsoft Office Project: 2017


Operating System Windows Vista, Windows 7, Windows 10, and Macintosh
Word Processing Software Microsoft Office Applications (O365, Power BI, Flow, Planner, Forms, Teams, SmartSheets, One Note, Project 2016, Word, PowerPoint, Excel, and Outlook)
Database Management System Microsoft Access
Antivirus Symantec: Norton Utilities
Ticketing Software Support Magic, Remedy, ServiceNow, Tivoli, Clarify, and HelpSTAR
Other Microsoft Exchange, Active Directory, OS/MVS JCL, TSO, Microsoft Lync, Citrix, AirWatch, and VMware

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