Analytical and results-driven professional with wide-ranging experience in providing training on systems and software, such as international shipping and logistics (CargoWise One).
Skills:
Project and System Implementation
Testing and Product Development
Training Material Development
Database/System Maintenance and Testing
Process Optimization
Rapid Conflict Resolution
Training Facilitation
Technical Support
Customer Service
User Adoption
Test Planning
Interpersonal and Communication Skills
Problem Solving
Professional Experience
Sophicle (CargoWise Service Partner) - Mt. Prospect, IL
Software Consultant | Training and Implementations Manager Nov 2016–Dec 2019
-Conducted extensive assessment of current processes and provided recommendation on areas of improvement
-Held responsibility for the business process and user case modeling, business and functional requirements specification, software package selection, and change management and risk assessment
-Provided on-going support to clients in training of new employees, document customization, helping to troubleshoot multiple error messages, and addressing security maintenance and registry configurations questions, requests, and best practice queries
-Performed in-depth analysis and structured business processes and information flows of companies
-Demonstrated expertise in rendering first-rate business and software consultancy
-Presided over training of the Core Team and end user on CargoWise One system with forwarding, customs, accounting, tariffs and rates, transport, reporting, workflow and tracking, web tracker and system administration functions
-Supported the implementation of CargoWise One system project through requirements gathering; system configuration; test cases preparation; system configuration and integrations testing through various environments; work processes documentation; user guides development; and pre- and post-GoLive support delivery
SEKO Logistics - Itasca, IL
International System Coordinator Apr 2014–Apr 2016
-Rendered hands-on support with the following key initiatives:
-International system conversion from ediEnterprise to the SilverBullet application for more than 120 offices globally; and
-Integrations designation and documentation between international operating system and Microsoft Dynamics AX, along with the international operating system and SmartBoarder for regular entries, importer security filings (ISFs), inbonds, and foreign-trade zones (FTZs)
-Proactively aided with the implementation process of new locations
-Completed the regression testing on all program changes to guarantee compliance by working within the test environment for the international system and integrated web systems; as well as software testing of new releases and enhancements
-Took charge of developing new workflow charts, cheat sheet, videos, tips, and best practices, as well as updating existing reference materials for user guides and help documents
-Facilitated software training through webinars and sessions onsite
-Assisted users across the globe by responding to service inquiries on international operating software through phone, email, and web meetings
-Carried out keen investigation and troubleshooting of reported problems
NACA Logistics / Vanguard Logistics - Carol Stream, IL
Ocean Export Customer Service Representative Jul 2010–Apr 2014
-Executed the processing of bookings and quotes through phone, email, and web, while handling heavy volume of phone calls and e-mails
-Conducted negotiation of rates for export shipments and trucking services
-Informed the local station manager on any service failures or irregularities on the part of the vendor
-Delivered exceptional service to all clients to cultivate relationships
-Clearly communicated with customers, trucking companies, and overseas agents regarding the service
-Provided training to new employees on basic FCL Export module functionality, shipping and customer service
-Ensured support and repair of the company’s computerized customer profile database which included rates and services sold, statistical information, and requirements pertinent to the individual customer
-Established reputation for consistently generating additional revenue for the company
Shipco Transport - Itasca, IL
Ocean Export Customer Service Representative Apr 2008–Jul 2010
-Offered effectual assistance to clients with all their international freight shipping needs with quality customer service
-Gained client’s trust and loyalty through relationship building
-Completed follow-ups to clients to promptly address any issues and ensure their satisfaction
-Received commendation for continually maintaining the highest booking within the department
Earlier Career
Halsted Street Deli Downers Grove, IL
Owner/Manager
Education and Credentials
Associate of Applied Science in Management (GPA: 3.7): May 2013
College of DuPage - Glen Ellyn, IL
Certified CargoWise Service Partner, CargoWise Certified Professional, 2019 | CargoWise One � WiseTech Global
Certificate in Organizational Leadership, 2013 | College of DuPage
Certificate in Supervision, 2012 | College of DuPage
Certificate in Management, 2012 | College of DuPage
Professional Development
CargoWise One | Microsoft Dynamics AX | SmartBorder
Additional Skills:
Technical Skills: Microsoft Office Suite | CargoWise One | SmartBorder | Microsoft Dynamics AX
Languages: English and Romanian
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