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CANDIDATE PROFILE
Name: Zain Engineer
Last Updated: 2020-03-05
Email: zainengineer@yahoo.com
Phone #: 7028580971
Address: 5750 Stoneheath Avenue
Las Vegas, NV 89139
RESUME
Zain Engineer
5750 Stoneheath Avenue, Las Vegas, Nevada 89139
702.858.0971
zainengineer@yahoo.com
https://www.linkedin.com/in/zain-engineer-9239a359/


Automotive Parts and Service Director


Organizational Leadership and Management | Budget Oversight | Revenue Increase and Cost Reduction
Staff Performance Improvement | Problem Resolution and Decision Making | Client Service and Satisfaction


Experienced in operations management, team supervision, and process improvement in the automotive industry. Successful in forming and coordinating a non-cohesive team and increasing customer satisfaction index.


Professional Experience

AutoNation Nissan, Las Vegas, NV
Parts and Service Director - Mar 2016–Dec 2019
Managed the service operations generating $1.1M to $1.3M revenue per month, along with wholesale parts worth $270K to $285K 
Worked as an effective director to oversee controllable sales while ensuring maintenance of the customer satisfaction index (CSI)
Protected the company from audit discrepancies by strictly implementing and ensuring adherence to the warranty repair process
Demonstrated exceptional leadership in orchestrating the entire operations and motivating employees through acknowledgment of accomplishments
Promoted team work as well as inspired values of professional etiquette among the team
Supervised performance of 52 employees producing $1M in monthly revenue as well as gave corrections to maintain outstanding performance with quality guest experience
Career Highlights:
Succeeded in achieving a yearly revenue of approximately $10.5M in 2019 with GP of 66.3%
Received several offers from the service director to join the team based on excellent performance at MBZ Henderson
Earned selection as lane manager out of three candidates, with task of leading the increase of CSI to 101% over the benchmark by implementing a certain process using reputation management
Served as a driving force behind improvement in Lube Bay Team’s quality of work through proper manager guidance
Attained the director position by passing the entire process among other candidates
Functioned as efficient leader of customer care and fixed operations, which boosted the departments’ performance in terms of volume, thus achieving the following goals in 2019;
Increase of CP gross to 5.6% annually with volume down to 8%
Maintenance of CSI that benefitted sales in QGP;
Attainment of 95% tool inventory accuracy that brought significant savings for the department on the annual tool audit
Created and enforced a farm system that enhanced the performance of inexperienced apprentices into technicians within a span of one year, thus resulting in quality work, profit improvement, and technician loyalty
Oversaw the bottom line cost by assisting the support staff in completing more work with 30% less personnel
Top performer in the brand six times in 2019 out of eight stores
Increased used car’s profit by more than $400 by choosing correctly and conducting keen monitoring of recon
Continuously exceeded the zone, region CSI scores, and CP gross year-over-year
Played leadership role and expanded duties to contribute to overall organizational growth as director in 2019, such as:
Elevation of ELR to 95.34 over brand average of $91.05; Hrs/RO to 1.51 over brand average of $1.30; and CP revenue to $400K
Surpassing of all controllable sales in 2019

Mercedes Benz of Henderson, Henderson, NV
Service Advisor | Commercial Advisor Sprinter | Service/Fleet Writer - Jan 2015–Mar 2016
Successfully established and developed a client base since day one
Formed a profitable commercial team with Sprinter service
Career Highlights:
Expertly handled and led the turnaround of a team struggling in efficiency and total hours per month, which paved way in sustaining 110% efficiency; obtaining the top team recognition twice in 2015; and increasing migration of technicians were interested in joining the team
Offered exceptional service to all guests, thus acquiring accolades and referrals on social media
Demonstrated success in maintaining a Tier II CSI within the entire tenure

Gaudin Jaguar Porsche Aston Martin, Las Vegas, NV
Service Consultant/Advisor - Jun 2014–Dec 2014
Contributed in writing lines for Porsche and Jaguar to enable each writer to focus on their individual lines
Worked as a Jaguar certified FSV recon representative
Career Highlight:
Effectively managed the recondition tasks for Jaguar North America

Towbin Motor Cars, Las Vegas, NV | Rolls Royce, Bentley, Aston Martin, Ferrari, and Maserati
Service Advisor/Fleet Writer - Mar 2013–Feb 2014
Administered the entire fleet (Rolls Royce Limos), in coordination with celebrities, while setting and attaining guest expectations
Provided oversight to more than 100 hotel limos
Career Highlight:
Established a large client base by exhibiting exceptional work performance
Led the successful reduction of the Hotel Limo’s turnaround time
Received recognition as the top gross and top volume performer

BMW of Mountain View, Henderson, NV
Automotive Service Advisor | Service Writer - Jul 2011–Jan 2013
Worked as an integral part of a team that dealt with the overall performance of the operations
Career Highlight:
Successfully maintained CSI as well as the VIN pen in controllable sales

Towne Ford/Acura, Redwood City, CA
Automotive Service Advisor | Fleet Writer/Manager - Jul 2010
Played an integral role in bringing back the San Mateo County fleet to Towne Ford
Demonstrated adeptness in simultaneously handling both lines
Managed the Ford and Acura as well as the fleet commercial vehicle
Career Highlight:
Supervised the operations of the Acura store, which included restructuring of the appointment process that increased volume and encouraged six technicians in delivering excellent work to boost revenue and gross
Brought significant increase and successfully maintained gross month-over-month


Earlier Career

Putnam Lexus/Jaguar, Redwood City, CA
Service Writer/Service Manager - Jul 2005–Jul 2009
Earned recognition as Top 10 CSI National, increased the number of technicians from 5 to 11, and doubled revenue in the first year

Ferrari Silicone Valley, Redwood City, CA
Service Manager - Aug 2004–Dec 2005
Consistently achieved a revenue of more than $250K, increased the number of technicians from 4 to 7, as well as overall revenue from $100K to $250K

MBZ of San Jose (DBA Beshoff Motor Cars), San Jose, CA
Automotive Service Advisor - Dec 2001–Oct 2003
Obtained record hours/RO of 5.4
Expanded sprinter service from 5 to 9 technicians


Education

Associate of Arts in Automotive Engineering Technology/Technician, 1990
Deanza College, Cupertino, CA


Professional Development

AutoNation Leadership Training, Las Vegas, NV: 2018
Service Lane Process Certification, AutoNation: 2010
Technic 2.0, BMW Academy: 2010


Activities

Breast Cancer Research Donation: 2016
Rendered the highest collections in 2016


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