View Candidate Resume


CANDIDATE PROFILE
Name: Andrew Clevenger
Last Updated: 2020-06-01
Email: alclevenger@hotmail.com
Phone #: 9363202077
Address: 11847 Seashell Circle
Montgomery, TX 77356
RESUME
ANDREW CLEVENGER
11847 Seashell Circle, Montgomery, Texas 77356
936.320.2077
alclevenger@hotmail.com


QUALIFICATIONS PROFILE

Detail-oriented, performance-focused, and dedicated professional, equipped with extensive experience in all aspects of claims encompassing specialized investigation, material misrepresentation, employment investigation, and casualty and property damage. Adept at determining auto damage appraisals; preparing and executing insurance claims and payments; and providing best solutions. Highly skilled at developing and improving processes to achieve goals and improve overall productivity and efficiency. Armed with exemplary management, analytical, and organizational skills; along with the ability to build and maintain relationships with diverse level of individuals. Fluent in English; with working knowledge of Spanish.


Core competencies include:

Staff Supervision and Training | Auto Property Damage Analysis | Material Damage Repair and Auditing
State Management | Estimate Review | Liability Investigation


PROFESSIONAL EXPERIENCE

CALIBER COLLISION, LEWISVILLE, TX
Field Quality Specialist (FQS), Central Review, and Remote Online Estimator Jul 2017–Mar 2020
- Ensured facility compliance with insurance, safety, and corporate standard operating procedures across all stores with 90% travel
- Communicated with the leadership to report performance results and recommend plans for improvement
- Conducted compliance review through partnership training for appearance, safety, quality, profitability, and insurance relationship building
- Employed keen attention to detail in reviewing and executing various insurance carrier distribution requirements planning (DRP) requirements, as well as verifying Occupational Safety and Health Administration (OSHA) requirements
- Keenly assessed state and federal Equal Employment Opportunity Commission (EEOC) for posting compliance
- Validated I-CAR industry repair standards for all auto repairs
- Planned and executed standardized training for all levels of shop operation
- Strictly adhered to applicable state law and utilized I-CAR and original equipment manufacturer (OEM) repair methods in validating all estimates in accordance with DRP requirements
- Facilitated training for satellite facilities based on DRP requirements
- Performed estimation on team production while maintaining strong quality estimates
- Displayed leadership skills in handling multiple states and communicating with all levels of the organization including the chief executive officer (CEO) and chief operating officer (COO)
Notable Achievements:
- Earned recognition as top online estimate producer within an organization in the country that has more than 3,600 estimators
- Demonstrated proven capability of remote worker in developing over 1000 online estimates worth over $1.4M monthly
- Established reputation as top producer in the Central Review Group for high number of estimates reviewed per day
- Recognized with a $100 Challenge coin for improvements coached in over 200 shops in 6 different states as well as insurance partner exceptional satisfaction with compliance requests

NATIONWIDE INSURANCE, HOUSTON, TX
Material Damage Specialist II Aug 2014 –Jul 2017
- Held full responsibility for auto damage appraisals, policy interpretation, and rental management
- Made use of enterprise-automated rental management system (ARMs).
- Met and surpassed performance in all metrics including estimate accuracy and customer service
- Provided auto claim assistance by working as field adjuster


INFINITY INSURANCE, HOUSTON, TX
Texas Material Damage Manager Aug 2011–Jun 2014
- Rendered keen management to various field teams throughout the State of Texas
- Built and oversaw direct repair facilities for the RSVP program
- Spearheaded the training, establishment, and assessment of material damage field appraiser
- Assumed accountability in managing profit and loss, regulatory compliance, customer service, and issue resolution
- Took charge of handling diminished value claims (DV)
- Efficiently accomplished re-inspection and audit of claims
Notable Achievements:
- Maintained coordination with the Special Investigations (SIU) and Casualty teams which optimized overall close without payment (CWP) and claims withdrawal rate by identifying and reducing fraud, such as material misrepresentation in post claim underwriting
- Introduced employment funnel with the recruiters from Universal Technical Institute (UTI) to field appraisers that increased positive hires and retention rate
- Successfully attained and exceeded ratings on metrics statewide that contributed to the overall profitability of the State
- Developed the first DRP program in the company for the State of Texas that was adopted by the company for the rest of the country
- Implemented independent auditing of the developed DRP program
- Assisted with bringing the State from a loss to profitability by the end of my tenure

FARMERS INS./AIG/ 21ST CENTRURY INSURANCE, HOUSTON, TX
Senior Material Damage Adjuster | Senior Property Damage Adjuster Aug 2002–Aug 2011
- Participated in determining and interviewing guaranteed repair facilities as well as administering performance
- Utilized CCC Pathways estimating system in conducting estimation
- Effectively fulfilled the role of soft tissue casualty and liability adjuster
- Managed the Farmer’s Sugarland APD office by serving as satellite adjuster
- Steered efforts in conducting investigations on auto damage theft, total loss, subrogation, diminished value , and field auto damage property


EDUCATION

BACHELOR OF BUSINESS ADMINISTRATION IN MANAGEMENT | Sam Houston State University, Huntsville, TX
POLICE OFFICER CERTIFICATION | North Harris Community College, Houston, TX


PROFESSIONAL DEVELOPMENT

Certification Certified Appraiser and Estimator – I-Car Platinum
Welding Certification – I - Car
Master Police Officer Certification, State of Texas (Active)
Training Corporate Training: Central Review, Field Quality Specialist, and Online Estimating
License Property and Casualty Adjustor


AFFILIATIONS

Shenandoah Police Department | I – CAR


AWARD

Law Enforcement Academic Achievement Award


TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, and Outlook) | CCC Pathways One
UltraMate Estimating System | Farmer’s Oracle Based CRN 4.1 Operating System | Windows Operating Programs


Horizon Career Copyright Site Map Online Advertising Discussion Forum Press Release Recruiting and Executive Search Classified Ads Job Fairs Networking Advice and Resources Employers and Recruiters' Accounts Post Jobs Search Resumes Horizon Careers