Address: 4598 Carter Road, Austell, Georgia 30106 | Phone: 678.641.7685 | Email: email@example.com
Astute and results-driven executive with over 10 years of accomplishments-laden experience in all aspects of global sales and service management; coupled with a strong background in IT operations.
Areas of Expertise
Organizational Leadership | Business Planning and Development | Marketing | Project and Program Management
Strategic Planning and Execution | Profit and Loss Responsibility | Supply Chain Management | Revenue Growth
Continuous Process Improvement | Customer Service | Staff Supervision | Training and Development
Aumund Corporation, Kennesaw, GA
IT Operations Manager Jan 2014–Present
Efficiently oversee the initiation and maintenance of all leasing agreements, contracts, software licensing compliance, and asset tracking.
Hold responsibility for the strategic budget planning and management of all IT-related expenditures.
Aumund Corporation, Kennesaw, GA
Director of Aftersales & Service, Americas Apr 2007–Present
Provide keen oversight to the domestic and international supply chain for the U.S. subsidiary of the German-based organization, in addition to management of domestic strategic, JIT inventory of $1M value.
Serve as the project manager to oversee preventative maintenance program designed to offer low-cost inspections for existing and potential customers to increase presence in plant and provide pertinent information toward the forecasting and growth of the after-sales business.
Lead the development, implementation, and definition of sales processes and goals of industry 4.0 and internet of things (IoT) programs, including SaaS, preventative maintenance automation.
Drive strategic efforts in pioneering lean operational processes and dealing with continuous improvement and change management.
Proactively organize and chair technical training seminars for external and internal customers, concerning all equipment, mechanical, electrical, and automation components, as well as meetings with direct reports daily while administering hiring, training, terminations, and performance reviews.
Facilitate screening, hiring, training, and development of the Sales Team consisting of 3 parts managers and 7 sales associates, while building and handling strategic sales networks across sales territory of 12 countries and 5 agents.
Increased overall spare parts and service sales by 15% year over year and guaranteed continued growth of annual Parts and Service Center through supervision of the Sales Team and optimization of the ERP systems.
Grew sales by 10% year over year through equipment conversion, retrofit, and modification business.
Improved struggling sales in the Southeast Asia market through the successful management of the special task.
Succeeded in driving After Sales and Service business for both Hong Kong and the U.S. subsidiary at the request of managing directors in Germany.
Waste Management Inc., Atlanta, GA
Fleet Asset and Warranty Manager, Southern Group Jun 2002–Apr 2007
Expertly headed the inventory of approximately 106,000-unit refuse fleet, involving transfer, sale, divestment, and reconciliation of active and surplus units.
Played a key role in the establishment of the Waste Management Maintenance Excellence program by creating a more efficient process flow, which saved several million dollars in the first few years.
Service and Parts Manager, Atlanta Terminal Jun 1999–Jun 2002
Rendered direct supervision to maintenance technicians and support staff for the Atlanta terminal of waste management’s refuse truck fleet.
Secured budget by handling service profit and loss (P&L), salaries, benefits, tools, parts, fuel, tires, and lubricants
Bachelor of Science in Business Management, with Concentration in Marketing
In Progress (Expected Completion: Dec 2020)
Southern New Hampshire University, Manchester, NH
License and Certifications
Six Sigma Green Belt – Six Sigma Global Institute
Certified Maintenance and Reliability Professional (CRMP) – American National Standards Institute
Supply Chain Management – Alison Learning
Automotive Service Excellence (ASE) – P1, P2, C1
CDL Class B (Valid Until: Jun 2025)
Co-Founder & Executive Director, Tommy’s Holiday Fund (2015–Present)
Microsoft Office Suite | AutoCAD | Inventor | Infor COMPASS | ERP | Mac OS | Windows OS | Adobe Acrobat DC Pro | SAP
Proalpha | VMWare | Citrix | Aventail | SafeGuard Enterprise | Commvault | Pisa CRM | Pro.File Document Management
Infor Baan | SalesForce
Allen, W. (2015). Getting to the Root of It. World Cement Magazine. Retrieved from https://www.worldcement.com/magazine/world-cement/september-2015/
Allen, W. (2016). Maintenance and safety. IEEE Conference, Dallas, TX.
Allen, W. (2015). Maintenance and safety. IEEE Conference, Toronto, ON.