OPERATIONS MANAGER
Project Coordination
Strategic Planning
Technical Consultation
Program Development
Programming
Data Analysis and Visualization
Enterprise Architecture
QUALIFICATIONS PROFILE
Multifaceted, detail-oriented, and results-driven professional, offering broad-based experience in information technology and operations management.
RELEVANT EXPERIENCE
INFINITYLIMIT, LLC, LAS VEGAS, NV
Chief Operating Officer (COO) (Remote) Feb 2019–Present
-Manage overall operations and business development of a startup media group
-Create marketing funnels and target advertisement placement to generate revenue
-Serve as advisor to artist planning end to end rollout of new media projects
-Source and establish partnerships for new performance opportunities and publishing deals
-Established partnership subsequently allowing five artists to come perform for Facebook employees as a part of formal observances of Black History Month 2019
-Played integral role in boosting revenue by over 300% over the past two years through digital marketing selling merchandise and media
FACEBOOK, MENLO PARK, CA
Operations Program Manager | Information Technology Program Manager (Contract) Jun 2018– Sep 2019
-Offered consultation to the Connectivity Team to support the 5G backhaul global network deployment operations
-Supervised commercial partners to scale market trials providing internet connectivity to communities with little to no internet access
-Administered global logistics partners and original design manufacturer in coordinating 5G unit demand and allocation to complete 22 trials in South America, Europe, and East Asia
-Functioned as deployments budget advisor, responsible for analyzing and reconciling a $10M budget utilization, as well as establishing a budget forecast automation tool using Microsoft Excel
-Coordinated sourcing and deployment of internal test laboratory asset management software system to provide transparent inventory management to laboratory teams, thus increasing team efficiency and gaining five hours of time back weekly
UNITED STATES ARMY, VARIOUS LOCATIONS
Company Executive Officer
442nd Signal Battalion, Fort Gordon, GA, USA Jun 2017– May 2018
-Provided logistical, administrative, and fiscal management to a combat support Officer Training Signal Battalion
-Developed and executed logistical support plan aimed to guarantee the operational readiness for wartime, contingency, and peacetime missions
-Honed the skills of subordinate leaders through an active professional development program
-Acted as property book officer for Alpha Company 442nd Signal Battalion comprised of 123 soldiers with assets totaling over $40M
-Organized battalion-level safety stand-down and three bilateral events
-Supported the company commander on all logistical matters while providing recommendations on efficient ways to manage hand receipts
-Introduced a mentoring program to develop unit personnel which led to increased TRADOC school completion rate
Battalion Network Operations Support Center Officer-in-Charge | Regional Network Operations Manager
78th Signal Battalion–US Army Network Enterprise Center (USANEC) Okinawa, Japan Feb 2016– Jun 2017
-Spearheaded communications operations for the East Pacific US Army strategic communications for Okinawa, Mainland Japan, and Guam while coordinating operations and administrative programs for three geographically distributed military
communication data centers
-Provided advice to the executive leadership for an organization with over 250 employees
-Planned and passed enterprise network validation inspection conducted by the Defense Information Systems Association syncing departments to standardize, adopt, and utilize DoD published policies
-Earned promotion from 1LT to CPT in 2017
-Improved area of responsibility from Okinawa operations to Japan, Guam, and Okinawa Operations, Defense Information Systems Administration
-Saved $2M in annual network costs through a network extension spanning over 1,000 miles from Okinawa to Guam
Network Communications Company Operations Officer | Company Executive Officer
349th Signal Company (78th Signal Battalion), Okinawa, Japan Jan 2015– Jan 2016
-Supervised a diverse team of 5 Government Civilians, 5 Non-Commissioned Officers, 5 Japanese shift leads and 30 technicians to remediate enterprise service delivery
-Administered all tracking systems for supply, arms, and equipment
-Guided the Communications Team in installing, operating, and protecting strategic command and control systems to render responsive operational support of PACOM United States Army and Joint Forces
-Effectively liaised counterpart in the Japanese Ground Self Defense force to maintain positive relationship with allied forces
-Carried out complete network life cycle of core switches, 18 distribution nodes, and all layer 2 end user switches
-Ensured functionality of company property and transferred legacy equipment for disposal taking the total valued property from $1.5M to $900K
-Executed lifecycle program for backbone network infrastructure at 12 distribution locations, thereby improving military network on Okinawa by 230%
-Boosted the unit property inspection rate from 91% to 97% to qualify for the Unit Supply Discipline Award, as well as unit maintenance inspection rate from 78% to 90% for the Unit Maintenance Discipline Award
Direct Service Support Team Officer in Charge | Data Center Operations Manager
25th Signal Battalion (160th Signal Brigade), Bagram Airbase, Afghanistan Dec 2013– Dec 2014
-Supervised the IT Team, accountable for the setup, operation, and security of enterprise communication through two data centers in the Central and Southwest Asia Military Theater of operations
-Facilitated the training of 7 department managers, 10 direct reports, and 70 employees while supervising teams wiring 12 communications closets providing over 3,000 network access points for 3 separate network enclaves and migrating 1,000 new
customers from the previous active directory to the Bagram active directory
-Took charge of planning and executing complete network life cycle of core switches, 16 distribution nodes, and all layer 2 end user switches
-Received promotion from 2LT to 1LT for demonstrating exceptional performance
-Played integral role in the network service delivery that provided critical communication services to more than 47,000 customers running two largest military data centers in Afghanistan
-Improved physical security against incoming mortar attacks reducing impacts from 15 per month to 1 per month by overseeing the integration of 11 Counter Rocket, Artillery, and Mortar systems to the IT communication infrastructure automated base
defenses
-Initiated the successful transition from operation enduring freedom to resolute support by implementing a WAN Hub-Spoke configuration, extending help desk and network support remotely to distributed combatants throughout northern eastern
Afghanistan
-Demonstrated excellent leadership skills, consequently resulting to battle field promotions of three soldiers and receipt of awards of multiple soldiers
OTHER EXPERIENCE
UNITED STATES ARMY, OKINAWA, JAPAN
Human Resources Lead | Executive Officer Jan 2014– Dec 2016
EDUCATION
Business Analytics Graduate Certificate: In Progress (Expected Completion Date: Mar 2021)
University of Maryland Global Campus, Adelphi, MD
Lean Six Sigma Black Belt, Operations Management and Supervision: April 2018
Georgia Institute of Technology, Atlanta, GA
Bachelor of Science in Mathematics Science: May 2013
United States Military Academy, West Point, NY
PROFESSIONAL DEVELOPMENT
Signal Corps Basic Officer Leadership Course
United States Military Academy Cadet Basic Training
AWARDS AND HONORS
Army Achievement Medal (AAM)
Army Commendation Medal (ARCOM) (2)
Unit Awards for Supply Discipline, Maintenance Discipline, Improved Physical Fitness
Iron Leader Award
Basic Officer Leadership Course Distinguished Graduate
ACTIVITIES
Coach, Kadena High School Girls Basketball
Coach, Kubasaki High School Track & Field
Lead, Intercessory Prayer Group Bagram Chapel
Program Coordinator, 2 Fish Project (Okinawa, Japan)
Mentor, Youth Challenge Academy
Lead, United Christian Center Teen Ministry
Teacher/Mentor, United Christian Center
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