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CANDIDATE PROFILE
Name: Brenda Brenda
Last Updated: 2020-09-23
Email: brendarileywillard@outlook.com
Phone #: 3017125791
Address: 123 Confidential
Boonsboro, MD 21713
RESUME
QUALIFICATIONS PROFILE

Detail-oriented, results-driven, and accomplished professional, offering wide-ranging experience in all facets of travel management; interested in pursuing a challenging career to use honed skills from strong work experiences and education. Armed with technical and innovative skills in accomplishing projects within strict deadlines. Known for solid work ethic and commitment in delivering superior customer service. Effective at establishing relationships with diverse levels of individuals through excellent communication and interpersonal aptitudes.

CORE COMPETENCIES

Operations Oversight
Account Management
Strategic Planning and Implementation
Organizational Leadership
Contract Negotiation
Revenue Growth and Profitability
Regulatory Compliance
Staff Management


PROFESSIONAL EXPERIENCE

OMEGA WORLD TRAVEL, FAIRFAX, VA (1992–2020)
Senior Virtual Manager Jun 2000–Jul 2020
On-site Manager | Agent, Axent Technologies Sep 1995– Jun 2000
Manager Sep 1992– Sep 1995
-Fulfilled an integral role which responsible in dealing with annual revenue of $2.9M
-Solely spearheaded all corporate activities including business to business and business to customer for a $1.1B corporate contract for more than 20 years
-Served as group coordinator responsible for overseeing more than 1,000 attendees each year
-Functioned as meeting specialist, team leader, as well as lead organizer in handling standard corporate administration
-Directly worked with chief executive officer, chief operating officer, and president of the executive office
-Applied keen attention to detail in supervising and implementing various negotiated contracts and agreements worldwide
-Performed key duties in planning, developing, and executing corporate policies
-Observed strict compliance with all pertinent policies and procedures

CAREER HIGHLIGHTS
-Achieved numerous accolades including Top Producer for over 26 years at Omega and several sales incentive awards
-Played an essential part in different system mergers from Travel Port to Sabre go-live client portal
-Earned distinction for being one of the very first agents to go virtual during transition from Axent to Symantec


EARLIER CAREER

VTS TRAVEL ENTERPRISES, NEW YORK, NY
Corporate Travel Agent

LAPALCO TRAVEL, NEW ORLEANS, LA
Travel Agent

TRAVEL MASTERS INTERNATIONAL, NEW ORLEANS, LA
Travel Agent


EDUCATION

Associate of Science in Business Administration/Travel and Tourism Management
PHILLIPS COLLEGE, NEW ORLEANS, LA


TECHNICAL ACUMEN

Omegalytics Reporting System | Apollo | Amadeus | Sabre | Concur | Microsoft Office (Excel) | Google Docs
Booking Builder System | SWABIZ System | System One | Fuze | InContact
Airline Reporting Corporation (ARC) Interactive Agent Reporting (IAR)


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