View Candidate Resume


CANDIDATE PROFILE
Name: Jennifer Leonti
Last Updated: 2020-09-25
Email: jen.leonti@gmail.com
Phone #: 6155168006
Address: 495 Odum Lane
Lebanon, TN 37090
RESUME
SENIOR PROJECT MANAGER | PRODUCT OWNER
Area of Focus: Software Development


QUALIFICATIONS PROFILE

Multifaceted, performance-focused, and solutions-oriented professional, offering broad-based experience in various aspects of the information technology industry encompassing project coordination, resource management, and software development.
Expert at overseeing and completing complex project initiatives; executing best practices; and addressing technical issues. Strategic leader; adept at forming, training, and supervising high-caliber teams of professionals to ensure success.


AREAS OF EXPERTISE:
Program Administration
Continuous Process Improvement
Change Management
Technical Consultation
Risk Assessment and Mitigation
Forecasting and Capacity Planning
Systems Integration
Web and Graphic Design
Client Service


RELEVANT EXPERIENCE

PRG, NASHVILLE, TN
Information Technology Project Manager Dec 2019–Present
-Develop templates for project tracking and reporting, as well as executive-level dashboards for projects and programs throughout 14 different departments
-Supervise the Enterprise Resource Planning (ERP) and Data Science teams in formulating Lean processes, improving backlog and intake process, and implementing resource management and reporting functionalities
-Collaborate with vendors to assess potential system enhancements and changes
-Take charge of conceptualizing and instituting key data management standards for data quality, data management, and future machine learning capabilities
-Introduce project management office (PMO) standards for scalability in all project management methods and needs, which involve reporting on key performance indicators and generating a technique to monitor objectives and key results (OKRs)
-Strategically direct the ERP program to balance interdependencies with integrated systems and administer business process change needs with the vice president and C-level stakeholders
-Prioritize the development, modification, and administration of a product backlog
-Closely coordinate with business owners to determine priority, roadmap, and alignment to goals
-Assume responsibility in identifying client needs while overseeing development stages

Career Highlights:
-Succeeded in executing Smartsheet as a project management system for the North American and Europe, the Middle East and Africa (EMEA) departments within three months
-Established visibility for priority projects during COVID-19 while creating program tracking and reporting for the company

BLACKBAUD, INC., CHARLESTON, SC
Senior Program Manager (Remote) Jan 2011–Dec 2019
-Spearheaded complex programs in cooperation with multiple project teams and departments
-Designed, enforced, and oversaw project management standards, best practices, and project success metrics in coordination with senior management
-Functioned as a Scrum Master for Software Development teams to guarantee high-level productivity and continuous improvement
-Keenly evaluated and monitored product progress
-Championed over 18 scrum teams, managers, product managers, and customer experience while operationalizing company-wide backlog, dependency, and release management for all portfolios

Career Highlights:
-Played an integral role in identifying and handling delivery of fixes for product bugs that helped client earn approximately $2M in a single fundraiser which was half a million dollars over the initial goal
-Served as driving force in reducing downtime by 15% and increasing time to resolution by 85%
-Demonstrated excellent leadership skills in forming and bringing together 10 geographically distributed teams to align and offer an online ecommerce solution to 35,000 non-profit clients
-Generated $1.3M in online donations by carrying out a high-value solution that outperformed expectations
-Attained several awards throughout employment, including:
–Circle of Excellence Award in 2012 for providing exemplary customer service;
–MVP Products (Altru) in 2015 for delivering customer-focused solutions to address performance issues; and
–Annual Research, Development & Operations VIP award in 2016

Earlier Positions Held:
SELF-EMPLOYMENT, OWEGO, NY | SUMMERVILLE, SC | NASHVILLE, TN
Business Analyst | Project Manager

NEW JERSEY MULTIPLE LISTING SERVICE (NJMLS), HAWORTH, NJ
Technical Support Engineer

MONSTERDAATA.COM, MANHATTAN, NY
Client Services Manager

COMCAST, BALTIMORE, MD | UNION, NJ
Customer Service Supervisor

OTHER EXPERIENCE

PROVENCE MESSERVY, LLC, CHARLESTON, SC
Paralegal (Contract) 2010


EDUCATION

Bachelor of Science in Information Technology, Major in Artificial Intelligence and Robotics
In Progress (Expected Completion Date: December 2021)
Southern New Hampshire University, Manchester, NH

Associate of Applied Science in Paralegal Studies: 2010
Trident Technical College, Charleston, SC


PROFESSIONAL DEVELOPMENT

Certification
–Six Sigma Green Belt
–Design for Six Sigma (DFSS)
–Lean Certification
–SAFe 4 Agilist

Training
–Project Management Professional (PMP) Training

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)
SAFe

TECHNICAL ACUMEN

JIRA | Azure DevOps | Confluence | Salesforce | Smartsheet | Sisense | Power BI | Tableau | Java | Python | SQL
Microsoft Office Applications (Word, Excel, Outlook, PowerPoint, Visio, Project, and Visual Studio)


Horizon Career Copyright Site Map Online Advertising Discussion Forum Press Release Recruiting and Executive Search Classified Ads Job Fairs Networking Advice and Resources Employers and Recruiters' Accounts Post Jobs Search Resumes Horizon Careers