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CANDIDATE PROFILE
Name: Jonathan Stetson
Last Updated: 2020-10-14
Email: Jonathan.Stetson@gmail.com
Phone #: 7733196492
Address: 1350 North Western Avenue #205
Lake Forest, IL 60045
RESUME
FOCUS OF INTEREST: CLIENT RELATIONS

QUALIFICATIONS PROFILE

Dynamic, performance-driven, and multifaceted professional, offering broad-based experience in client service management, account administration, staff supervision and training, as well as business operations within diverse industries.
Equipped with organizational and analytical problem-solving aptitudes in formulating effective solutions to complex business and client’s issues. Effective at guiding teams to support cross-functional initiatives to improve operations, customer experience, and financial performance. Armed with excellent communication and interpersonal abilities in cultivating positive working relationships with all levels of management and coworkers.


SUMMARY OF RELEVANT EXPERIENCE

Client Service and Account Management
-Fulfilled key tasks, such as managing over 50 clients, creating presentations with sales, and collaborating with the Sales Department
-Handled daily client calls to identify and address problems and request
-Worked on client projects and facilitated training throughout the project life cycle

Operations Management
-Oversaw and coordinated daily business operations, which involved monitoring inventory level, designing training materials, as well dealing with any disputes between customers and staff
-Collaborated with the owners on budget preparation and with chef on food ordering

Organizational Leadership and Staff Training
-Provided education to approximately 45 to 75 students and performed daily lesson planning that included assigning and grading of homework
-Managed training of clients in groups of 1 to 300 members on proprietary media research software utilizing syndicated databases. Client trainees ranged in experience level from entry level employees to media directors and department heads
-Efficiently supervised waitstaff of about 5 to 10 employees, while facilitating staff selection and scheduling, as well as employee recruitment and termination

Growth and Development Impacts
-Received Reliability Award for exhibiting exemplary performance at IMS
-Earned fast-track promotion from account executive and account manager to supervisor Midwest Region at IMS
-Ranked as top sales for surpassing daily and weekly target goals multiple times at Nieman Marcus

WORK HISTORY

Suzhou Xiangchang Experimental Elementary School, Suzhou, Jiangsu, China
International Department Teacher Aug 2018–Jun 2020

Gaoxin Middle School, Ankang, Shaanxi, China
English Teacher Aug 2017–Jun 2018

e-Bay, Chicago, IL, USA
Vendor 2014– 2015

New Age Media Systems, Chicago, IL, USA
Client Service Midwest Sep 2002–Dec 2013

Interactive Market Systems, Chicago, IL, USA
Supervisor Midwest Region

Barneys New York, New York City, NY, USA
Sales Associate

Neiman Marcus, Northbrook, IL, USA
Sales Associate

Nancy’s Gourmet Foods, Highland Park, IL, USA
Sales Clerk

Le Figaro Café, West Lafayette, IN, USA
Manager


EDUCATION

Bachelor of Science in Restaurant Management
Purdue University, West Lafayette, IN


PROFESSIONAL DEVELOPMENT

Teaching English as a Foreign Language (TEFL), 120-Hour Certification
Microsoft Office Suite (Word, Excel, and PowerPoint) Training


ACTIVITIES

Media Research Club of Chicago, Member
Expat Association of Suzhou, Member
American Teachers in China, Member
Suzhou Foreign Teachers, Member
Vietnamese Illinois Association, Volunteer Teacher and Tutor


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