Jason Miracle
Address: 9558 Moulton Drive, Findlay, Ohio 45840
Phone: 419.348.2182 Email: jmiracle@outlook.com
-=System Engineer | Infrastructure Administrator=-
»»»Qualifications Profile
Accomplished, innovative, and goal-driven IT professional, offering extensive experience in information technology, encompassing system engineering, software applications, and infrastructure development. Known for proven adeptness in developing and implementing system solutions, managing technical operations, and leading IT initiatives focused on productivity and efficiency. Highly commended for unparalleled work ethic, along with proven capacity to handle simultaneous projects and fulfill varying and increasing levels of responsibilities. Armed with outstanding ability to thrive in environments that constantly embrace new technology.
»»»Areas of Expertise
Project Interface Management
Technology Transformation and Automation
Software Development and Configuration
IT Application Administration
Coding and Scripting
Enterprise and Solutions Architecture
Technical Support and Troubleshooting
Operational Process Improvement
»»»Relevant Experience
»Marathon Petroleum | Findlay, OH
»Team Lead/Cybersecurity Principal/Windows Systems Administrator Dec 2018–Present
•Administer OT servers in all terminals across the United States, as well as operational technology (OT) endpoint security operations.
•Apply technical skills in system automation to optimize operational tasks, such as patching, compliance verification, systems monitoring, and endpoint security monitoring.
•Provide expert oversight to all aspects of OT cybersecurity ‘Tool Stack’, including McAfee ePO, CarbonBlack Protection, Qradar, Beyond Trust Privileged Identity, and Privileged Access, while creating baseline security policies and processes for all OT environments in MPC.
•Update baseline cybersecurity group policy in compliance with the set-forth corporate standards, as well as prepare nearly 100 powershell scripts to ensure the correct application of each Group Policy Object (GPO) settings to all servers for compliance reporting.
Career Highlights:
•Earned fast-track promotion to a team lead position for demonstrating expertise in developing and operating an IT Managed Service Provider to transform existing OT cybersecurity tool stack into cybersecurity as a service for all MPC’s OT environments.
•Drove efforts in the development of the following key initiatives:
•Operational processes in documenting and approving security tool exceptions, application introduction, and daily/weekly operations checklists.
•PowerShell scripts in automating the creation of new virtual machines (VMs) through VMWare templates by setting internet protocol (IP) addresses, domain joins, and applying computer accounts to proper Active Directory OU based on VM role.
•Developed custom system center operation manager management pack for terminal automation systems, including custom windows services, databases, processes. Providing real-time alerts, and self-remediation of common issues, as well as scheduling and deploying patch packages and patch compliance reporting.
•Led Engineering Team in migration of all MPC OT environments from Symantec Endpoint Protection to McAfee ePolicy Orchestrator, including coordinating application exception policies from multiple business units to standard endpoint security policy document and gaining approval from business leaders.
•Provided expert leadership of Engineering Team in planning and building of a new ‘OT Enclave’ to provide a secure, air-gapped network that is capable of centrally managing all security tools for all OT environments, which included careful network architecture, systems design, and proof-of-concept testing to ensure all components worked together as intended.
•Successfully improved existing operating system (OS) patching scripts from eight separate task to two pre- and post-patch scripts to monitor terminal loading task in preventing load interruptions and to disable application upon completion of all loads and patching.
»Watchtower IT Services | Findlay, OH
»Owner Feb 2011–Oct 2018
•Employed strategic IT infrastructure management and customer service to more than 100 small business.
•Strategically supervised a team of six consultants responsible for custom software development, web development, IT support, network management, and cloud services.
•Handled the preparation of client health report and alerts in providing accountability of services provided, as well as automation of report delivery to all stakeholders.
Career Highlights:
•Played an integral role in the creation, automation, and initiation of the following processes and strategies:
•Endpoint onboarding and automation scripts in optimizing setup and maintenance of client endpoint, as well as implemented remote management tools in executing endpoint standards within distributing multi- tenant environments and IT.
•Service workflows securing consistent configuration changes and timely service renewal/upgrades, while automating service requests development and notification for distribution to proper support personnel.
•Endpoint lifecycle management process in determining and communicating recommended endpoint refreshes based on defined endpoint standards.
•Cloud-based endpoint data protection and collaboration service using Office 365 services to allow anywhere/any device access to client resources; utilized remote management and monitoring tools and processes in automating deployment and maintenance of cloud services.
•Multi-tenant network management service in providing remote support to client networks, such as firewall/urchin tracking module (UTM) management, switch/virtual land area network (VLAN) management, and bandwidth/malware/content filtering.
»SAIC/Wipro | Findlay, OH
»Consultant Feb 2011–Feb 2012
•Maintained active involvement in separating Marathon Oil Company and Marathon Petroleum by supporting internet information services (IIS) servers and applications on development, test, and production environments for all Marathon’s internal web applications, including debugging code using diverse .Net environments and SQL server.
•Participated in migration of sites to new OS environments.
•Offered aid to end users on internal web applications through Marathon’s change management systems.
•Rendered technical support with software for royalty check printing and AutoSys system by operating jobs and coordinating with migration to new version.
•Conducted daily audits for nightly jobs to allocate users in active directory groups in accordance with mainframe data.
Earlier Positions Held:
Plumbline Solutions | Findlay, OH
IT Manager Jun 2004–Feb 2011
Microsoft Corporation (Acquired Great Plains) | Findlay, OH.
Test Lab Manager Jun 1998–Jun 2004
»»»Other Experience
Miracle’s Runaway Vacation Rental Properties | Bradenton Beach, FL
Owner Oct 2019-Present
»»»Education
Associate of Science in Mechanical Engineering/Mechanical Drafting and Design: Jun 1996
Lincoln Technical Institute | Indianapolis, IN
»»»Professional Development
Certifications:
Certified Global Industrial Cyber Security Professional
Information Technology Infrastructure Library (ITIL) V3 Foundations Certified
Training:
Microsoft Certified Solutions Expert (MCSE) Cloud Platform and Infrastructure, In Progress
Agile Project Management Principles
DevOps Foundations
MS SQL Reporting/MS Powershell/MS Azure/CarbonBlack Protect/McAfee ePolicy Orchestrator
»»»Activities
Member, Business Networking International (BNI)
President, Findlay Flying Circuits Model Aviation Group
»»»Technical Acumen
Microsoft Office Applications
MS Azure, MS Office 365, and Microsoft 365
System Software
SQL Server
Programming Language
PowerShell, Python, VBScript, Batch, CSS, and PHP
Cybersecurity Tools
CarbonBlack Application Whitelisting, Symantec Endpoint Protection, McAfee ePolicy Orchestrator (VirusScan Enterprise, Endpoint Security, Application Whitelisting, and Endpoint Firewall), QRadar, and Beyond Trust PI and PA
Automation and Remote Management Platforms
SCCM, SCOM, LabTech, Altiris, and ConnectWise Automate
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