View Candidate Resume

Name: Pamela Harris
Last Updated: 2021-04-05
Phone #: 4232277755
Address: 661 Lupton Drive
Chattanooga, TN 37415
Pamela R. Harris
 661 Lupton Drive, Chattanooga, Tennessee 37415
 423.227.7755

-=Industry Preference: Housing=-

Claims Development | Evidence Collection and Evaluation | Customer Service | Team Building and Leadership
Response and Apprehension Procedures | Situation Assessment | Time Management and Prioritization

»»»Qualifications Profile

Exceptional experience and knowledge in investigation; theories of proof and data analysis; as well as mediation and negotiations.

»»»Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

»»»Relevant Experience

»Cigna, Chattanooga, TN
»Internet Customer Service Advocate (Work-At-Home)  Apr 2018–Present

•Respond to inbound phone calls from members, employers, and providers and provided information on health insurance coverage, benefits, and claims
•Help in accessing, navigating, and troubleshooting various Cigna websites

»City of Garland Summer Nutrition Program, Garland, TX
»Program Coordinator  Jun 2009–Aug 2017

•Conducted keen analysis of all applications, check work history, and schedule interviews
•Took charge of preparing PAF for hired personnel as well as coordinated site assignments, equipment and floaters
•Assumed tasks in monitoring operational budget and expenditures
•Maintained daily communications with vendors to ensure timely and accurate meal deliveries
•Generated and facilitated the training of paid and volunteer personnel
•Partnered with site supervisors on a daily basis in forecasting the number of meals for each site and organized the transfer of meals to eliminate discards
•Formulated and maintained the spreadsheet of meal service to ensure accurate vendor payment and reimbursement
•Rendered outstanding service to all employees and citizens using the program
•Directed the recruitment of nonprofits, apartment complexes, recreational facilities, and parks to participate in the city-sponsored summer nutrition program
•Took charge of hiring and developing teams to administer public sites while serving as the operations manager for 30 different locations, with tasks of monitoring the performance of 45 to 60 staff

»City of Garland Fair Housing Office, Garland, TX
»Fair Housing Coordinator/Investigator  Mar 2008–Sep 2017

•Facilitated the discrimination complaint intake interviews in person and through phone as well as created claims as necessary
•Created an effective investigative plan, examined discrimination allegations, and developed an unbiased determination for any discriminatory act
•Collected files regarding complaint allegations as well as interviewed complainants, respondents, contacts, and witnesses to adhere to the investigation process
•Generated determination reports for findings and conclusion of investigative process; along with other documents, such as correspondence, memos, reports, and forms
•Led and organized several fair housing events for different nonprofit organizations as well as seminars for internal and external departments, partners, and clients
•Developed and facilitated the landlords and tenants rights and responsibilities workshop on a monthly basis to assist both sides in understanding the fair housing laws

»»»Earlier Career

7-Eleven Inc., Richardson, TX
Accounting Supervisor/Team Leader  Apr 2000–Oct 2007


Associate’s Degree in Human Services Management  Oct 2010
University of Phoenix, Tempe, AZ

»»»Professional Training

Case Management Training, Metro Dallas Homeless Alliance
Conciliation for Fair Housing Investigators, National Fair Housing Training Academy
Basics of Fair Housing, National Fair Housing Training Academy
Fundamentals of Intake, National Fair Housing Training Academy
Fair Housing Accessibility First, National Fair Housing Training Academy

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