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CANDIDATE PROFILE
Name: James Driskell
Last Updated: 2021-07-23
Email: jimmycd3@gmail.com
Phone #: 8176374115
Address: 2115 Belmont Park Drive
Arlington, TX 76017
RESUME
James C. Driskell III
Address: 2115 Belmont Park Drive, Arlington, Texas 76017
Phone: 817.637.4115 | Email: jimmycd3@gmail.com


-=Areas of Focus: Customer Service Management=-


»»»Qualifications Profile

Dynamic, results-oriented, and hands-on professional, with broad management experience honed through retails stores and restaurants operations background; backed by proven skills in providing first-rate service and experience, while maximizing sales and revenue within diverse industries.


»»»Areas of Expertise

Customer Service and Client Satisfaction
General Business Management
Project Management and Execution
Store Opening and Closing
Customer Needs Assessment
Product Promotion and Recommendation
Inventory Control and Stock Replenishment
Product Pricing and Negotiation
Forecasting and Sales Reports Preparations
Staff Supervision, Training, and Recruitment


»»»Professional Experience

»Walgreens, Arlington, TX
»Shift Manager Jul 2020–Present

•Efficiently manage the opening and closing of store as well as all system startups and shutdowns
•Guarantee readiness of sales floor and stockroom for business day
•Ensure adequate stock and well-organized display of isles, while maintaining accurate inventory counts and controlling inventory revisions and resets
•Handle the preparation and completion of all daily register reports
•Take charge of cash and credit sales, voids, returns, and price modifications
•Offer effectual assistance to customer by providing effectual services and addressing product needs
•Dealt with and resolve customer issues while responding to all questions to ensure positive customer experience
•Provide advice to team members regarding store policies and procedures
•Facilitate training of team members on providing a distinctive and delightful customer experience
•Support the ordering, receiving, and rotation of new product, along with completion of basic pricing and daily price modifications
•Act as a key liaison between senior management and non-management team members on daily and weekly tasks, while addressing team member concerns

»Uber/Lyft, Dallas-Fort Worth, TX
»Driver Nov 2016–Nov 2019

•Drove clients and delivered packages to destinations in friendly manner while ensuring safety and timely arrival
•Conducted routine cleanings and maintenance of vehicle

»Mexican Inn Café, Fort Worth, TX
»Assistant Manager Jan 2017–Aug 2017

•Provided oversight to the opening and closing procedures to ensure proper setup and teardown
•Administered the submission of weekly labor budget and sales summaries for senior management
•Applied corrective actions to all guest relation issues to guarantee overall guest satisfaction
•Oversaw inventory control processes to monitor costs and sustain inventory levels in accordance with business needs
•Conducted thorough review on job applications and provided hiring recommendations
•Mentored and guided 30 team members on effective upselling and cross-selling techniques

Career Highlights:
•Initiated necessary operational changes that optimized efficiency of day-to-day store activities
•Steered efforts in improving accuracy and minimizing discrepancies by closely tracking cash and credit intake and deposit records
•Organized front- and back-of-house scheduling which helped reduce labor percentage to more optimal level

»Matlock Construction, Fort Worth, TX
»Office Manager Jun 2014–Nov 2016

•Efficiently managed all incoming business and client requests for information, including estimates and potential scheduling
•Assumed full accountability in establishing efficient workflow processes and optimizing daily productivity to ensure project completion in timely manner
•Provided expert oversight to the project scheduling and resource coordination for both clients and personnel
•Carried out billing, collection, and reporting functions for office
•Executed final customer walkthroughs to guarantee customer satisfaction
•Closely monitored and documented expenses while reconciling accounts to maintain current, accurate financial records

»Grubbs Nissan, Bedford, TX
»Sales Consultant Jun 2013–Jun 2014

•Applied consultative sales approach to determine and meet customer needs and recommending best product options
•Informed customers regarding pricing details of specific products
•Efficiently handled an average of 40 customer call per day
•Coordinated with client to lead the negotiation and meet agreeable price for both parties, along with the development of all financial paperwork for Finance Department
•Executed onsite product demonstrations to showcase products features and benefits, while answering customer questions regarding various options
•Built and strengthened impactful relationships with customers to boost customer satisfaction rate with both product and dealership
•Offered effectual assistance in performing inventory placement, rotation, and maintenance

»Moritz BMW/MINI/Cadillac, Arlington, TX
»Sales Consultant Mar 2005–Apr 2011

•Determined customer needs and recommended best product options based on client needs through consultative sales approach
•Assumed full accountability in providing pricing information to customers on specific products; negotiating with client to achieve agreeable price for both parties; and preparing all paperwork for finance office
•Presented features, benefits, and various product options to customers through onsite product demonstrations
•Established impactful relationships with customers and guaranteed customer satisfaction with both selected product and dealership
•Arranged schedules for the used car and New MINI Departments

Career Highlights:
•Drove strategic efforts in boosting sales volume by 2-5% on monthly basis
•Won the MINI Department Salesman of the Year in 2006 and 2007
•Exhibited exemplary performance by consistently achieving the Salesman of the Month awards for 32 times between 2005 and 2009
•Received the Masters Council for Sales Award in 2008


»»»Earlier Career

Crossroads Diner & Market, Denton, TX
Kitchen Manager | Assistant Manager Nov 1998–Feb 2000

P.F. Changs/California Pizza Kitchen/Angeluna/Abuelos/Carrabas, Fort Worth, TX
Server |Trainer Feb 2000–Nov 2004

Hispano Televisión Ventures (H-TV), Dallas, TX
Senior Editor Jan 1998–May 1999


»»»Education

Bachelor of Arts in Political Science, Aug 1994–Aug 1998  University Of North Texas, Denton TX
Bachelor of Arts in Radio, Television, and Film, Aug 1994–Aug 1998  University Of North Texas, Denton TX
General Studies, Aug 1988–May 1990  Indiana University, Bloomington, IN


»»»Professional Development

Cardone Sales Class


»»»Technical Skills

Microsoft Office Suite and Adobe Photoshop


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